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= Administrator Tasks= | = Administrator Tasks= | ||
| − | + | As a supervisor using Workforce Management (WFM), you might sometimes be required perform workforce administration tasks to manage the day-to-day operations in your contact center. The following topics in the Administrator's Guide provide information that will help you to perform these daily tasks efficiently: | |
| − | + | *[[Documentation:PSAAS:Administrator:Scheduling|Scheduling]] | |
| − | + | *[[Documentation:PSAAS:Administrator:Forecasting|Forecasting]] | |
| − | + | *[[Documentation:PSAAS:Administrator:Monitoring|Monitoring performance and adherence]] | |
| − | + | *[[Documentation:PSAAS:Administrator:UserSec|Managing user security]] | |
| − | + | *[[Documentation:PSAAS:Administrator:WMCalendar|Calendar management]] | |
| − | + | *[[Documentation:PSAAS:Administrator:TimeOffBid|Using time-off bidding]] | |
| − | + | *[[Documentation:PSAAS:Administrator:TaskSeqs|Using task sequences]] | |
| − | *[[Scheduling|Scheduling]] | + | *[[Documentation:PSAAS:Administrator:EmailNotif|Using e-mail notifications]] |
| − | *[[Forecasting|Forecasting]] | + | *[[Documentation:PSAAS:Administrator:MealsBreaks|Scheduling breaks and meals]] |
| − | *[[Monitoring|Monitoring]] | + | *[[Documentation:PSAAS:Administrator:WaitList|Enabling wait-lists]] |
| − | *[[ | + | *[[Documentation:PSAAS:Administrator:OTFnct|Managing overtime]] |
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[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 13:26, April 29, 2019
Administrator Tasks
As a supervisor using Workforce Management (WFM), you might sometimes be required perform workforce administration tasks to manage the day-to-day operations in your contact center. The following topics in the Administrator's Guide provide information that will help you to perform these daily tasks efficiently:
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