system.log-level
Section: interaction-workspace
Default Value: Trace
Valid Values: Select a value from the following list: Trace, Debug, Info, Warning, Error, Off.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the global log level.
system.cometd.timeout
Section: interaction-workspace
Default Value: 60000
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the duration, in milliseconds, before the session is considered closed when the connection with the server is lost.
system.cometd.timeout
Section: interaction-workspace
Default Value: 60000
Valid Values: An integer value greater than or equal to 0.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies the duration, in milliseconds, before the session is considered closed when the connection with the server is lost.
system.feedback.submit-after-disconnect
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Related Options: system.cometd.timeout
Specifies whether a Feedback dialog box is displayed the next time the agent logs in after a session closed due to the Cometd defense. Managed by the system.cometd.timeout option.
system.feedback
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31
Specifies whether a Feedback button is displayed in the About window.
(→Setting up Workspace on your system) |
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| Line 1: | Line 1: | ||
= Setting up Workspace on your system = | = Setting up Workspace on your system = | ||
| + | {{AnchorDiv|Behavior}} | ||
| + | ==Setting up the system behavior== | ||
| + | Use the following configuration options to specify how Workspace handles system quality issues. | ||
| + | ===Feedback=== | ||
| + | Use the following options to control the display of the System Feedback menu and dialog: | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:system-feedback}}: When this option is set to true, the '''Feedback''' menu item appears in the '''Help''' menu | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:system-feedback-submit-after-disconnect}}: When this option is set to <tt>true</tt>, a feedback dialog box is displayed when a user logs in again after a session disconnects due to the Cometd defense managed by the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:system-cometd-timeout}} option. | ||
| + | ===Connection loss=== | ||
| + | Use the following option to control session behavior when the system connection drops: | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:system-cometd-timeout}}: Specifies the duration, in milliseconds, before the session is considered closed when the connection with the server is lost. | ||
| + | ===Logging=== | ||
| + | Use the following option to control session logging: | ||
| + | * {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:system-log-level}}: Specifies the global log level. | ||
| + | {{AnchorDiv|DisasterRecovery}} | ||
== Setting up Disaster Recovery== | == Setting up Disaster Recovery== | ||
| Line 7: | Line 21: | ||
===Configuring disaster recovery=== | ===Configuring disaster recovery=== | ||
To enable disaster recovery, set the value of the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:disaster-recovery.enabled}} option to <tt>true</tt>. | To enable disaster recovery, set the value of the {{Optionslink|link=Options:Genesys_Web_Services:interaction-workspace:disaster-recovery.enabled}} option to <tt>true</tt>. | ||
| − | |||
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 12:14, May 3, 2019
Setting up Workspace on your system
Setting up the system behavior
Use the following configuration options to specify how Workspace handles system quality issues.
Feedback
Use the following options to control the display of the System Feedback menu and dialog:
- system.feedback: When this option is set to true, the Feedback menu item appears in the Help menu
- system.feedback.submit-after-disconnect: When this option is set to true, a feedback dialog box is displayed when a user logs in again after a session disconnects due to the Cometd defense managed by the system.cometd.timeout option.
Connection loss
Use the following option to control session behavior when the system connection drops:
- system.cometd.timeout: Specifies the duration, in milliseconds, before the session is considered closed when the connection with the server is lost.
Logging
Use the following option to control session logging:
- system.log-level: Specifies the global log level.
Setting up Disaster Recovery
Genesys provides support for disaster recovery (business continuity) in scenarios where the preferred data center goes down. When a disaster scenario occurs while an agent is active on Agent Desktop, the agent is notified in a dialog box and they must login again to connect to the secondary data center. When the preferred data center returns to operation, the agent can then log back into the preferred data center.
Configuring disaster recovery
To enable disaster recovery, set the value of the No results option to true.