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= Standard Response options=
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In the '''Standard Response''' section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures.
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{{CloudStep_Stack
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|title=
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|text=You can format custom field codes to represent agent attributes using <tt>Agent.<CustomAgentAttr></tt>, or any custom attribute by dropping the agent modifier and using <tt><CustomFieldCode></tt>. Enter a '''Display Name''' and the corresponding '''Value''' for each field code.
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|media1=ASStandardResponseOptions.png
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}}
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[[Category:V:PSAAS:Julie]]

Revision as of 16:58, June 7, 2019

Standard Response options

In the Standard Response section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures.


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You can format custom field codes to represent agent attributes using Agent.<CustomAgentAttr>, or any custom attribute by dropping the agent modifier and using <CustomFieldCode>. Enter a Display Name and the corresponding Value for each field code.

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