Jump to: navigation, search
(Created target blank page For Version: PSAAS:Julie)
 
(Update with the copy of version: Public)
Line 1: Line 1:
−
<!-- Creation of the target page -->
+
= Statistics options =
 +
 
 +
In the '''Statistics''' section of the '''Contact Center Settings''' page, you can configure the following options:
 +
 
 +
{{CloudStep_Stack
 +
|title=
 +
|text=* '''Default Statistics displayed''' specifies the statistics displayed in the Agent Desktop menu bar. The statistic specified by this option is the name of a section containing the statistic definition or the statistic object.
 +
* '''Refresh Time''' defines the frequency of notification (in seconds) for statistics.
 +
* '''Time for Statistics Reset''' specifies the time that you want agent and call center statistics to be reset in Agent Desktop. Indicate the time using UTC time in 24-hour format. For example, PDT midnight is 7AM in UTC and should be specified as <tt>7:00</tt>.
 +
* '''Maximum quantity of Gadget Statistics displayed''' specifies the quantity of statistics displayed.
 +
|media1=ASStatisticsOptions.png
 +
}}
 +
 
 +
[[Category:V:PSAAS:Julie]]

Revision as of 16:58, June 7, 2019

Statistics options

In the Statistics section of the Contact Center Settings page, you can configure the following options:


1
  • Default Statistics displayed specifies the statistics displayed in the Agent Desktop menu bar. The statistic specified by this option is the name of a section containing the statistic definition or the statistic object.
  • Refresh Time defines the frequency of notification (in seconds) for statistics.
  • Time for Statistics Reset specifies the time that you want agent and call center statistics to be reset in Agent Desktop. Indicate the time using UTC time in 24-hour format. For example, PDT midnight is 7AM in UTC and should be specified as 7:00.
  • Maximum quantity of Gadget Statistics displayed specifies the quantity of statistics displayed.
Comments or questions about this documentation? Contact us for support!