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| − | + | =Top tasks for PureEngage Cloud= | |
| + | Whether you’re new to Genesys or would just like to know how to carry out one of our most-requested tasks, we hope this page has the information you need. | ||
| + | |||
| + | Can't find it? [[TopTasksPEC#comments|Ask us]]. | ||
| + | |||
| + | ==Get started== | ||
| + | New to Genesys? Need a refresh? Learn the basics about using your all-in-one Genesys contact center platform. | ||
| + | * [[gsadm|Getting started as an Administrator]] | ||
| + | |||
| + | ==People & Permissions== | ||
| + | Manage the people in your organization. | ||
| + | * [[UserMan|Set up a new agent]] | ||
| + | * [[gsteam|Set up your teams and permissions]] | ||
| + | * [[gsskill|Create and manage skills]] | ||
| + | * [[UserAccounts|Manage users (Persons)]] | ||
| + | |||
| + | ==Business & Operations== | ||
| + | Manage resources and settings for your business and operations. | ||
| + | * [[Designer|Make changes to a routing application]] (Designer content requires login) | ||
| + | * [[Accounts|Manage your resources]] | ||
| + | * [[Enumerator|Make changes to Business Attribute values]] | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 16:58, June 7, 2019
Contents
Top tasks for PureEngage Cloud
Whether you’re new to Genesys or would just like to know how to carry out one of our most-requested tasks, we hope this page has the information you need.
Can't find it? Ask us.
Get started
New to Genesys? Need a refresh? Learn the basics about using your all-in-one Genesys contact center platform.
People & Permissions
Manage the people in your organization.
- Set up a new agent
- Set up your teams and permissions
- Create and manage skills
- Manage users (Persons)
Business & Operations
Manage resources and settings for your business and operations.
- Make changes to a routing application (Designer content requires login)
- Manage your resources
- Make changes to Business Attribute values
Comments or questions about this documentation? Contact us for support!