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= Personalities=
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A Personality is a set of attributes and Audio Resource Files used for human interactions in your contact center.
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For example, you might have a personality named <tt>Jim</tt>. This personality might have several Audio Resource Files that are voice recordings from one person, such as:
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*A greeting that is played when customers call the contact center.
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*A listing of menu options that is played after the greeting.
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*Conditional messages to be played on holidays.
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You can have multiple Personalities in your contact center. For example, you might use the <tt>Jim</tt> Personality for English-speaking callers, and you might use a Personality named <tt>Juanita</tt> for Spanish-speaking callers.
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The Personality List screen displays a list of all Personalities available. Click a Personality in the list to see its properties displayed in a panel that opens to the right.
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You can filter the contents of this list in two ways:
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*Type the name or partial name of an object in the <tt>Quick Filter</tt> field.
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*You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.
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Creating=
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<h2>Creating a Personality</h2>
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<ul><li>In the header, go to <tt>Operations > Audio Resources > Personalities</tt>.</li>
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<li>Click <tt>Add</tt>.</li>
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<li>On the <tt>New</tt> panel that is displayed to the right, enter the properties of the new Personality.</li>
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<li>Click <tt>Save</tt> to save the new Personality or <tt>Cancel</tt> to cancel the new Personality.</li></ul>
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Modifying=
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<h2>Modifying a Personality</h2>
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<ul><li>In the header, go to <tt>Menu > Audio Resources > Personalities</tt>.</li>
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<li>Select the Personality you want to modify.</li>
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<li>On the <personality name> panel that is displayed to the right, modify the properties of the Personality, as required.</li>
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<li>Click <tt>Save</tt> to save your changes or <tt>Cancel</tt> to leave the Personality unchanged.</li></ul>
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Deleting=
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<h2>Deleting a Personality</h2>
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[[File:Information.png|middle]] '''Note:''' You cannot delete a Personality that is a part of one or more Audio Resource Files.
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<ul><li>In the header, go to <tt>Operations > Audio Resources > Personalities</tt>.</li>
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<li>Select the Personality that you want to delete.</li>
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<li>In the <personality name> panel that is displayed to the right, click <tt>Delete</tt>.</li>
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<li>In the Confirm Deletion dialog box, do one of the following:
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<ul><li>To remove the Personality from the database, click <tt>OK</tt>.</li>
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<li>To keep the Personality and not remove it from the database, click <tt>Cancel</tt>.</li></ul></ul>
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Revision as of 16:59, June 7, 2019

Personalities

A Personality is a set of attributes and Audio Resource Files used for human interactions in your contact center.

For example, you might have a personality named Jim. This personality might have several Audio Resource Files that are voice recordings from one person, such as:

  • A greeting that is played when customers call the contact center.
  • A listing of menu options that is played after the greeting.
  • Conditional messages to be played on holidays.

You can have multiple Personalities in your contact center. For example, you might use the Jim Personality for English-speaking callers, and you might use a Personality named Juanita for Spanish-speaking callers.

The Personality List screen displays a list of all Personalities available. Click a Personality in the list to see its properties displayed in a panel that opens to the right.

You can filter the contents of this list in two ways:

  • Type the name or partial name of an object in the Quick Filter field.
  • You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.




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