Documentation:PSAAS:Administrator:EngagementEvents:Julie

API Events

Once you've registered your own plugin on the bus, you can subscribe and listen for published events. Below we'll quickly register a new plugin on the bus using the global bus object.

Important

The global bus object is a debug tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see Widgets Extensions for more information about extending Genesys Widgets.

var oMyPlugin = window._genesys.widgets.bus.registerPlugin('MyPlugin');

oMyPlugin.subscribe('KnowledgeCenterService.ready', function(e){ /* sample code */ };

Name	Description	Data
ready	The KnowledgeCenterService widget is loaded.	n/a
online	The KnowledgeCenterService widget is configured and ready to execute requests.	n/a
sessionChanged	The session started or one of its parameters had changed.	{sessionId: (string), language: (string), media: (string), customer: (string)}
noResultsFound	Search did not return results or results are empty	{query: (string), language: (string), media: (string), knowledgebases: (list of string), sessionId: (string), tenantId: (string)}
documentOpened	Full document content has been requested	{language: (string), knowledgebase: (string), sessionId: (string), tenantId: (string), documentId: (string), document: (object)}
searched	Query has been searched and results provided	{query: (string), language: (string), media: (string), knowledgebases: (list of strings), sessionId: (string), documents: (list of objects)}
suggested	Autocomplete queries have been suggested	{language: (string), sessionId: (string), tenantId: (string), query: (string), categories: (list of objects), filters: (object), media: (string), knowledgebases: (list of strings)}
voted	Relevancy feedback has been provided for the search result	{language: (string), sessionId: (string), tenantId: (string), relevant: (boolean), knowledgebase: (string), documentId: (string)}