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| − | + | = Co-browse reports= | |
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| + | This page describes reports you can use to learn more about agent handling of contact center interactions involving Co-browse sessions. Reports in the '''Co-browse''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
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| + | {{NoteFormat|The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.}} | ||
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| + | {{AnchorDiv|CoBrowseReports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About Co-browse reports | ||
| + | |text=The following reports are available in the '''CX Insights''' > '''Co-browse''' folder: | ||
| + | |||
| + | *[[HRCXICoBrwsDetail|Co-browse Detail Report]] | ||
| + | *[[HRCXICoBrwsSmry|Co-browse Summary Report]] | ||
| + | |||
| + | |media1=HRCXIFolderCoBrws.png | ||
| + | }} | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 17:59, June 10, 2019
Co-browse reports
This page describes reports you can use to learn more about agent handling of contact center interactions involving Co-browse sessions. Reports in the Co-browse folder are ready-to-use, but as always, can be modified to suit your specific business needs.
Important
The reports in this folder are available on request; talk to your Genesys representative about making them available for you to use.About Co-browse reports
The following reports are available in the CX Insights > Co-browse folder:
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