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= Queues reports=
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This page describes reports that contain detailed information about activity in your contact center organized on a queue-by-queue basis. Reports in the '''Queues''' folder are ready-to-use, but as always, can be modified to suit your specific business needs.
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{{AnchorDiv|QueuesReports}}
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{{CloudStep_Stack
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|title=About Queues reports
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|text=The following reports are available in the '''CX Insights''' > '''Queues''' folder:
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*[[HRCXIAbndnDly|Abandon Delay Report]]
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*[[HRCXIIxnTrfficGrp|Interaction Traffic Group Report]]
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*[[HRCXIIxnTrffic|Interaction Traffic Report]]
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*[[HRCXIQuOutln|Queue Outline Report]]
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*[[HRCXIQuSmry|Queue Summary Report]]
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*[[HRCXISpdAccptHrs|Speed of Accept (hours) Report]]
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|media1=HRCXIFolderQueues.png
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}}
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<b>Related Topics</b>:
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*Go back to the [[HRCXIIncludedReports|complete list of available reports]].
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*Learn how to [[HRCXIGetStarted|generate historical reports]].
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*Learn how to [[HRCXIReadReports|read and understand reports]].
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*Learn how to [[HRCXICustomizingReports|create or customize reports]].
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[[Category:V:PSAAS:Julie]]

Revision as of 17:59, June 10, 2019

Queues reports

This page describes reports that contain detailed information about activity in your contact center organized on a queue-by-queue basis. Reports in the Queues folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Queues reports

1

The following reports are available in the CX Insights > Queues folder:

Related Topics:

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