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= Agent Group Membership Details report=
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This page describes how you can use the Agent Group Membership Details report to understand how agents are distributed among Agent Groups.
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<toggledisplay linkstyle font-size:larger showtext="[+] Tip: How do I generate a report?" hidetext="[-] Hide Tip">
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<b>How do I generate a report?</b>  <br/>
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The short answer is:  Access '''Reporting''' in the Genesys PureEngage Cloud, open a report (from '''Document List''' > '''Interactive Insights''' > '''8.x.x''' > '''<name of report>'''), and click '''Refresh All''' to populate the report. For more information, see [[HRReports|How do I generate Historical Reports in Genesys PureEngage Cloud?]].
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{{AnchorDiv|AgentActivityReport}}
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{{CloudStep_Stack
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|title=Understanding the Agent Group Membership Details report
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|text=Use the Agent Group Membership Details report to generate a detailed view of how agents are distributed among Agent Groups, including information about when each Agent entered and exited each group.
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You can specify the Date, Agent Group, and Agent.
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To get a better idea of what this report looks like, view sample output from the report:<br/>
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{{Repository|Sample_Agent_Group_Membership_Report.pdf|1abdc968-35a0-4b5f-8106-f569ee91aef3|Sample_Agent_Group_Membership_Report.pdf}}
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|media1=GI2_GroupMembershipReport.png
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}}
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The following tables explain the prompts you can select when you generate the report, and the measures that are represented in the report:
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<ul>
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<li>
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{|
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! '''Prompt'''
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! '''Description'''
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|-
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|Pre-set Day Filter
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|Choose a day from the list of preset options.  This prompt overrides the Report Date value.
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|-
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|Report Date
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|Choose the date for which to collect data into the report. This prompt has no effect if Pre-set Day Filter is set to anything except <b>None</b>.
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|-
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|Agent Group
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|Select one or more Agent Groups from which to gather data into the report. A value of <b>ALL</b> returns all configured customer segments that are defined for the given tenant.
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|-
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|Agent
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|Select one or more Agents from which to gather data into the report. A value of <b>ALL</b> returns all configured customer segments that are defined for the given tenant.
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|-
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|}
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<toggledisplay linkstyle font-size:larger showtext="[+] Measures used in the Agent Group Membership Details report" hidetext="[-] Hide: Measures used in the Agent Group Membership Details report">{{ToggleTextWrapper}}
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{|
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! '''Measure'''
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! '''Description'''
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|-
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|-
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|Group Membership \ Date Added
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|The date and time when the agent joined the group.
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|-
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|Group Membership \ Date Removed
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|The date and time when the agent left the group.
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|-
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|}
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[[Category:V:PSAAS:Julie]]

Revision as of 17:59, June 10, 2019

Agent Group Membership Details report

This page describes how you can use the Agent Group Membership Details report to understand how agents are distributed among Agent Groups.

[+] Tip: How do I generate a report?

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