(Created target blank page For Version: PSAAS:Julie) |
(Update with the copy of version: Public) |
||
| Line 1: | Line 1: | ||
| − | < | + | =Real-time Reporting with Pulse= |
| + | <onlyinclude> | ||
| + | {{BEC_Head | ||
| + | |dimension=RealTime | ||
| + | |context=Genesys Pulse provides at-a-glance views of real-time contact center statistics on dashboards within the user interface. | ||
| + | |role=Supervisor | ||
| + | }} | ||
| + | {{NoteFormat|You require the appropriate user privileges to perform actions.}} | ||
| + | |||
| + | __NOTOC__ | ||
| + | |||
| + | {{CloudStep_Stack | ||
| + | |title= | ||
| + | |text=You can | ||
| + | * view reports in widgets on either your Genesys Pulse [[RTRUserAccess|dashboard or wallboard]]. | ||
| + | * customize [[RTRWidgets|widgets]] to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts. | ||
| + | * use custom [[RTRTemplates|templates]] to quickly create report widgets for your dashboard. | ||
| + | |||
| + | Ready? [[RTRQuickStart|Get started]]. | ||
| + | |||
| + | Looking for answers to specific questions? Try these topics: | ||
| + | *[[RTRReports|Popular real-time reports]] | ||
| + | * [[RTRUserAccess|Manage dashboards and wallboards]] | ||
| + | * [[RTRDashboardExample|Dashboard and wallboard examples]] | ||
| + | *[[RTRWidgets|Add reports to your dashboard or wallboard]] | ||
| + | *[[RTRWidgetExternal|Display external content]] | ||
| + | *[[RTRStatProperties|Statistic properties]] | ||
| + | |media1=Pulse85105IntroDashboard.png | ||
| + | }} | ||
| + | |||
| + | ==New to Pulse== | ||
| + | Your version of Pulse might not include all the new functionality covered in this guide: | ||
| + | * Wallboards are now available. | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 18:00, June 10, 2019
Real-time Reporting with Pulse
Genesys Pulse provides at-a-glance views of real-time contact center statistics on dashboards within the user interface.
Important
You require the appropriate user privileges to perform actions.
You can
- view reports in widgets on either your Genesys Pulse dashboard or wallboard.
- customize widgets to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts.
- use custom templates to quickly create report widgets for your dashboard.
Ready? Get started.
Looking for answers to specific questions? Try these topics:
New to Pulse
Your version of Pulse might not include all the new functionality covered in this guide:
- Wallboards are now available.
Comments or questions about this documentation? Contact us for support!