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| − | + | = Administrator Tasks= | |
| + | As a supervisor using Workforce Management (WFM), you might sometimes be required perform workforce administration tasks to manage the day-to-day operations in your contact center. The following topics in the Administrator's Guide provide information that will help you to perform these daily tasks efficiently: | ||
| + | *[[Documentation:PSAAS:Administrator:Scheduling|Scheduling]] | ||
| + | *[[Documentation:PSAAS:Administrator:Forecasting|Forecasting]] | ||
| + | *[[Documentation:PSAAS:Administrator:Monitoring|Monitoring performance and adherence]] | ||
| + | *[[Documentation:PSAAS:Administrator:UserSec|Managing user security]] | ||
| + | *[[Documentation:PSAAS:Administrator:WMCalendar|Calendar management]] | ||
| + | *[[Documentation:PSAAS:Administrator:TimeOffBid|Using time-off bidding]] | ||
| + | *[[Documentation:PSAAS:Administrator:TaskSeqs|Using task sequences]] | ||
| + | *[[Documentation:PSAAS:Administrator:EmailNotif|Using e-mail notifications]] | ||
| + | *[[Documentation:PSAAS:Administrator:MealsBreaks|Scheduling breaks and meals]] | ||
| + | *[[Documentation:PSAAS:Administrator:WaitList|Enabling wait-lists]] | ||
| + | *[[Documentation:PSAAS:Administrator:OTFnct|Managing overtime]] | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 18:03, June 10, 2019
Administrator Tasks
As a supervisor using Workforce Management (WFM), you might sometimes be required perform workforce administration tasks to manage the day-to-day operations in your contact center. The following topics in the Administrator's Guide provide information that will help you to perform these daily tasks efficiently:
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