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| − | + | =Interactions with Screen Recordings= | |
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| + | A Screen Recording is a video of the agent's screen during the agent-customer interaction. | ||
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| + | Not all interactions include a Screen Recording. Availability of screen recordings is based on the percentage of voice interactions where screen recording is enabled. | ||
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| + | When you play back an interaction with a screen recording, the voice and screen are synchronized. | ||
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| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 18:03, June 10, 2019
Interactions with Screen Recordings
A Screen Recording is a video of the agent's screen during the agent-customer interaction.
Not all interactions include a Screen Recording. Availability of screen recordings is based on the percentage of voice interactions where screen recording is enabled.
When you play back an interaction with a screen recording, the voice and screen are synchronized.
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