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| − | + | =Agent Trend= | |
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| + | The Agent Trend report is a line graph that displays agent performance in relation to one or more selected categories over time. The numbers in the table and graph represent an interaction count. | ||
| + | |||
| + | ====Common Usages==== | ||
| + | |||
| + | * Use to track an agent's performance progress over time to monitor effectiveness of training programs. | ||
| + | * Use to use the graph to measure and compare performance and provide feedback to the agent. | ||
| + | |||
| + | ====Customizing the Report==== | ||
| + | |||
| + | General Settings: | ||
| + | * '''Version''' - Available in Full Report (standard size), Mini, Wide, X-Axis Only, and Y-Axis Only versions. | ||
| + | |||
| + | For additional information, see [[reportparameters|Report Parameters]]. | ||
| + | |||
| + | ====Actions==== | ||
| + | Click a line in the graph or an item in the table to open the interaction list included in the item. | ||
| + | |||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 18:03, June 10, 2019
Agent Trend
The Agent Trend report is a line graph that displays agent performance in relation to one or more selected categories over time. The numbers in the table and graph represent an interaction count.
Common Usages
- Use to track an agent's performance progress over time to monitor effectiveness of training programs.
- Use to use the graph to measure and compare performance and provide feedback to the agent.
Customizing the Report
General Settings:
- Version - Available in Full Report (standard size), Mini, Wide, X-Axis Only, and Y-Axis Only versions.
For additional information, see Report Parameters.
Actions
Click a line in the graph or an item in the table to open the interaction list included in the item.
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