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(Update with the copy of version: draft)
(Update with the copy of version: draft)
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= Audit =
 
= Audit =
  
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The Audit Trail, located in the '''Audit''' section, details the actions taken in your Agent Setup application, including change, delete, import, login, and logout activities.
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The Audit Trail, located in the '''Audit''' section, details the actions taken in your Agent Setup application, including update, delete, import, login, and logout activities.
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{{NoteFormat|There are currently no limits placed on the number of audit logs or how long they are kept in the Audit Trail.}}
  
 
{{CloudStep_Stack
 
{{CloudStep_Stack
 
|title=
 
|title=
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|media1=ASAuditTrail3.png
 
|text=
 
|text=
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You can view the change history for your contact center and filter on usernames, actions, messages detailing the actions, and date ranges.  
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The summary table on the Audit tab contains an entry for every action taken in the application. The table lists the following details:
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* Username - of the user who made the change.
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* Action - the type of action made. See a [[ASAudit#ActionTable|description of each action]] in the table below. 
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* Message - specific details about the action. This could be the exact file name of an imported file or the name of a skill that was updated or created. 
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* Date & Time - The date and time that the action took place.  
  
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'''Login''' and '''Logout''' messages are composed of the username, user ID, contact centre ID, and the action, with any applicable reason or error. Other messages are composed of the affected object, such as users, skills, agent groups or transactions, and the action performed on that object.
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If you click on any entry within this summary table, a new '''Audit complete information''' window appears. It lists the details outlined above and includes the '''Audit Record''' ID.  
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}}
  
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Actions include:
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{{AnchorDiv|ActionTable}}
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Each action type is documented in the table below. Note that an 'object' can mean an agent, an agent group, a skill, or a transaction.
  
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* Login — when a user logs in
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{|
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* Logout — when a user logs out
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!Action
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* Created — when an object is created
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!Description
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* Deleted — when an object is deleted
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|-
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* Updated — when an object is updated
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|LOGIN
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* Import — when a file is imported
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|A user (identified by a username) has logged in.  The Message field specifies the following information about the user who logged in:
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* Username
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* User ID
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* Contact Center ID
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* The action (login), including any applicable reason or error.
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|-
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|LOGOUT
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|A user (identified by a username) has logged out.  The Message field specifies the following information about the user who logged out:
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* Username
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* User ID
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* Contact Center ID
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* The action (login), including any applicable reason or error.
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|-
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|CREATED
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|An object was created (for example, a new agent).
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|-
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|DELETED
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|An object was deleted (for example, an agent).
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|-
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|UPDATED
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|An object was updated. If, for example, an agent was added to an agent group, this entry identifies the user who made the update and the name of the user added to the group.
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|-
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|IMPORT
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|A file was imported. The Message field specifies the name of the file that was imported.
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|-
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|}
  
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|media1=ASAuditTrail3.png
 
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}}
 
  
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There are currently no limits placed on the number of audit logs or how long they are kept in the Audit Trail.
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Revision as of 21:35, September 26, 2019

Audit

The Audit Trail, located in the Audit section, details the actions taken in your Agent Setup application, including update, delete, import, login, and logout activities.

Important
There are currently no limits placed on the number of audit logs or how long they are kept in the Audit Trail.


1

The summary table on the Audit tab contains an entry for every action taken in the application. The table lists the following details:

  • Username - of the user who made the change.
  • Action - the type of action made. See a description of each action in the table below.
  • Message - specific details about the action. This could be the exact file name of an imported file or the name of a skill that was updated or created.
  • Date & Time - The date and time that the action took place.

If you click on any entry within this summary table, a new Audit complete information window appears. It lists the details outlined above and includes the Audit Record ID.

Each action type is documented in the table below. Note that an 'object' can mean an agent, an agent group, a skill, or a transaction.

Action Description
LOGIN A user (identified by a username) has logged in. The Message field specifies the following information about the user who logged in:
  • Username
  • User ID
  • Contact Center ID
  • The action (login), including any applicable reason or error.
LOGOUT A user (identified by a username) has logged out. The Message field specifies the following information about the user who logged out:
  • Username
  • User ID
  • Contact Center ID
  • The action (login), including any applicable reason or error.
CREATED An object was created (for example, a new agent).
DELETED An object was deleted (for example, an agent).
UPDATED An object was updated. If, for example, an agent was added to an agent group, this entry identifies the user who made the update and the name of the user added to the group.
IMPORT A file was imported. The Message field specifies the name of the file that was imported.
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