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=Genesys Widgets=
 
=Genesys Widgets=
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Genesys provides streamlined, lightweight widgets for Genesys Cloud. By embedding widgets on your site, you can add customer support backed by your deployment of Genesys Cloud. Genesys Widgets is a customer-facing user interface that you can add to your website to add passive and proactive Genesys PureEngage Cloud–based customer support. Webchat, for example, is a widget. More widgets will be made available in future releases.
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Modern contact centers need more than voice channels to keep up with their customers. Whether it's a chat session or screen sharing—or even if it's just a matter of scheduling a callback—digital channels and other modern customer support functions are a necessity for providing a unified customer journey.
  
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Genesys Widgets provide:
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Genesys Widgets is a set of APIs that provides specific types of user interface elements—normally referred to as widgets—and the services to drive them, enabling you to enhance your website with chat, callback, Genesys Co-browse, or your own customized contact center functionality.
  
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Multi-language support
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For more information on Genesys Widgets, visit https://all.docs.genesys.com/WID/HIW#How_Widgets_works.
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Easy setup and configuration
 
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Genesys Widgets are able to integrate with your website scripts. By using the Widget Bus API, you are able to invoke Widget Commands, or receive useful information from Widget Events. For example, you can launch Widgets from your own scripts, or execute custom code when an Widget is closed.
 
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Note: Genesys Widgets require cookies to function. Cookies are utilized to save UI states and maintain active sessions with an agent while users navigate the website.
 
  
 
[[File:CXWChatWidget_082017.png]]
 
[[File:CXWChatWidget_082017.png]]
  
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===Product Alerts===
 
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For information about important product alerts for Widgets, see the “Product Alerts” section in the [[Documentation:PSAAS:RN:GW|Genesys Widgets PureEngage Cloud Release Notes]].
 
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===Documentation===
 
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[[GWCDeployment|Deployment Guide]]
 
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Deploy Genesys Widgets.
 
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</div>
 
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</div>
 
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<div class="itemcontainer">
 
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<div class="bookitem">
 
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[[GWCWelcome|Widgets Reference]]
 
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Reference guide for Widgets which includes configuration and API details.
 
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</div>
 
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</div>
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Revision as of 21:52, October 17, 2019

Genesys Widgets

Modern contact centers need more than voice channels to keep up with their customers. Whether it's a chat session or screen sharing—or even if it's just a matter of scheduling a callback—digital channels and other modern customer support functions are a necessity for providing a unified customer journey.

Genesys Widgets is a set of APIs that provides specific types of user interface elements—normally referred to as widgets—and the services to drive them, enabling you to enhance your website with chat, callback, Genesys Co-browse, or your own customized contact center functionality.

For more information on Genesys Widgets, visit https://all.docs.genesys.com/WID/HIW#How_Widgets_works.

CXWChatWidget 082017.png

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