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| | = WebChatService = | | = WebChatService = |
| | + | {{NoteFormat|Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/WebChatService-combined.}} |
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| − | *[[Documentation:PSAAS:Administrator:WebChatServiceConfiguration|Configuration]]
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| − | *[[Documentation:PSAAS:Administrator:WebChatServiceLocalization|Localization]]
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| − | *[[Documentation:PSAAS:Administrator:WebChatServiceCommands|API Commands]]
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| − | *[[Documentation:PSAAS:Administrator:WebChatServiceEvents|API Events]]
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| − | [[Category:V:PSAAS:Public]]
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| − | == Overview ==
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| − | WebChatService exposes a high-level API for utilizing Genesys chat services. You can you use these services for monitoring and modifying a chat session on the front-end or for developing your own custom WebChat widgets. Rather than developing a custom chat UI and using the chat REST API, using WebChatService drastically simplifies integration and greatly improves reliability, features, and compatibility on the bus for all widgets.
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| − | == Usage ==
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| − | WebChatService and the matching WebChat widget work together right out of the box and they share the same configuration object. Using WebChat uses WebChatService.
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| − | You can also use WebChatService as a high-level API using bus commands and events to build your own WebChat widget or other UI features based on WebChatService events.
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| − | == Namespace ==
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| − | WebChat Service plugin has the following namespaces tied-up with each of the following types:
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| − | {| style="width: auto;"
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| − | ! Type
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| − | ! Namespace
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| − | | [[WebChatServiceConfiguration|Configuration]]
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| − | | webchat
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| − | | CXBus - [[WebChatServiceCommands|API Commands]] & [[WebChatServiceEvents|API Events]]
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| − | | WebChatService
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| − | |}
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| − | == Customization ==
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| − | WebChatService has many configuration options but no customization options. It is meant as a plug-n-play type of plugin and works as-is.
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| | [[Category:V:PSAAS:Public]] | | [[Category:V:PSAAS:Public]] |
