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| | = Callback = | | = Callback = |
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| − | [[File:Callback_CustomForm_001.png|400px]]
| + | {{NoteFormat|Documentation for this software has moved to a new home. Please update links and bookmarks to content hosted at https://all.docs.genesys.com/WID/Current/SDK/Callback-combined.}} |
| − | <br/>
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| − | *[[CallbackConfiguration|Configuration]]
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| − | *[[CallbackLocalization|Localization]]
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| − | *[[CallbackCommands|API Commands]]
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| − | *[[CallbackEvents|API Events]]
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| − | == Overview ==
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| − | The Callback Widget provides a form to fetch user details like Name, Phone number, Email and Callback Immediate / Call at a user preferred time and submits to the Customer Service. Preferred times are updated based on the agents availability so that user can pick one.
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| − | == Usage ==
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| − | Callback can be launched manually by the following methods:
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| − | * Calling the [[CallbackCommands|command]] "Callback.open"
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| − | * Configuring [[ChannelSelectorConfiguration|ChannelSelector]] to show Receive a Call as a channel
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| − | * Configuring [[CalendarConfiguration|Calendar]] to show a Date-Time picker for selecting a preferred time.
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| − | ==Dependency==
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| − | The Callback Widget needs [[Calendar|Calendar]] plugin. Make sure that it is included.
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| − | == Customization ==
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| − | All text shown in the Callback Widget is fully customizable and [[GWCInternat|localizable]] by adding entries into your [[CallbackConfiguration|configuration]] and [[CallbackLocalization|localization]] options.
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| − | Callback supports themes. You may create and register your own themes for Genesys Widgets.
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| − | == Namespace ==
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| − | Callback plugin has the following namespaces tied-up with each of the following types:
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| − | {| style="width: auto;"
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| − | |-
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| − | ! Type
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| − | ! Namespace
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| − | |-
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| − | | [[CallbackConfiguration|Configuration]]
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| − | | callback
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| − | |-
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| − | | i18n - [[CallbackLocalization|Localization]]
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| − | | callback
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| − | |-
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| − | | CXBus - [[CallbackCommands|API Commands]] & [[CallbackEvents|API Events]]
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| − | | Callback
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| − | |-
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| − | | CSS
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| − | | .cx-callback
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| − | |-
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| − | |}
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| − | == Mobile Support ==
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| − | Callback supports both desktop and mobile devices. Like all Genesys Widgets, there are two main modes: Desktop & Mobile. Desktop is employed for monitors, laptops, and tablets. Mobile is employed for smartphones. When a smartphone is detected, Callback switches to special fullscreen templates that are optimized for both portrait and landscape orientations.
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| − | Switching between desktop and mobile mode is done automatically by default. You may configure Genesys Widgets to switch between Desktop and Mobile mode manually if necessary.
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| − |
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| − | == Screenshots ==
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| − | '''"Dark" Theme'''
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| − | <gallery>
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| − | Callback_Calendar_desktop.png|Callback with Calendar in desktop
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| − | Callback_desktop_choose_when.png|Choose Callback time in desktop
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| − | Callback_Dark_mobile_Portrait.png|Mobile fullscreen view in portrait orientation
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| − | Callback_Dark_mobile_Landscape.png|Mobile fullscreen view in landscape orientation
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| − | </gallery>
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| − | '''"Light" Theme'''
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| − | <gallery>
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| − | Callback_Light_desktop.png|Desktop Callback view with selected date and time
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| − | Callback_Light_mobile_portrait.png|Mobile fullscreen view in portrait orientation
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| − | Callback_Light_mobile_country_codes.png|Mobile fullscreen view showing country codes for phone numbers
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| − | Callback_confirmation_desktop.png|Callback confirmation in desktop
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| − | </gallery>
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| | [[Category:V:PSAAS:Public]] | | [[Category:V:PSAAS:Public]] |
