| Line 14: | Line 14: | ||
*[[HRCXIQuSmry|Queue Summary Report]] | *[[HRCXIQuSmry|Queue Summary Report]] | ||
*[[HRCXISpdOfAccptHrs|Speed of Accept (hours) Report]] | *[[HRCXISpdOfAccptHrs|Speed of Accept (hours) Report]] | ||
| + | *[[HRCXISpdOfAccptScnds|Speed of Accept (seconds) Report]] | ||
|media1=HRCXIFolderQueues.png | |media1=HRCXIFolderQueues.png | ||
Revision as of 16:05, October 22, 2019
Queues reports
This page describes reports that contain detailed information about activity in your contact center organized on a queue-by-queue basis. Reports in the Queues folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Queues reports
The following reports are available in the CX Insights > Queues folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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