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(Update with the copy of version: draft)
(Update with the copy of version: draft)
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= Gplus Adapter (V.9) for Salesforce Lightning =
 
= Gplus Adapter (V.9) for Salesforce Lightning =
  
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[[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment.
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{{NoteFormat|Not all changes listed below may pertain to your deployment.}}
  
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* [[GAL#Oct2019|October 24, 2019 (9.0.000.33)]]
 
* [[GAL#Sept2019|September 26, 2019 (9.0.000.30)]]
 
* [[GAL#Sept2019|September 26, 2019 (9.0.000.30)]]
 
* [[GAL#KnownIssues|Known Issues]]
 
* [[GAL#KnownIssues|Known Issues]]
  
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{{AnchorDiv|Oct2019}}
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==October 24, 2019 (9.0.000.33)==
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===What's New===
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'''Open Media activity history'''
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* Adapter allows you to specify Open Media (Workitem) interaction type to enable or disable activity history entries creation in Salesforce.<!-- (GAPI-15382)--><!--[[Documentation:PSAAS:Agent:GPASFLActivityHistory#open_media_activity-->
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'''Gplus Adapter with Salesforce Single sign-on (SSO) identity provider'''
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* Simplify your agent login process by using Salesforce as your [[Documentation:PSAAS:Administrator:GPlusSSO90|single sign-on (SSO)]] identity provider (IDP). Now your agent only has to provide their Username to log in to Gplus Adapter after they have logged into Salesforce.<!-- (GAPI-13505)-->
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 +
<!--====Resolved Issues====-->
 
{{AnchorDiv|Sept2019}}
 
{{AnchorDiv|Sept2019}}
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==September 26, 2019 (9.0.000.30)==
 
==September 26, 2019 (9.0.000.30)==
 
===What's New===
 
===What's New===
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* Gplus Adapter now integrates the new <!--[[Documentation:PSAAS:Agent:AD:Public|-->Agent Desktop<!--]]-->.
 
* Gplus Adapter now integrates the new <!--[[Documentation:PSAAS:Agent:AD:Public|-->Agent Desktop<!--]]-->.
 
* Gplus Adapter is compliant with Salesforce Lightning Open CTI.
 
* Gplus Adapter is compliant with Salesforce Lightning Open CTI.
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<!--* Supports Single Sign-on (SSO).-->
 
 
* Gplus Adapter agents can now handle voice interactions through the <!--[[Documentation:PSAAS:Administrator:SPOverview:Public|-->Genesys Softphone in Connector Mode<!--]]-->.
 
* Gplus Adapter agents can now handle voice interactions through the <!--[[Documentation:PSAAS:Administrator:SPOverview:Public|-->Genesys Softphone in Connector Mode<!--]]-->.
 
* Gplus Adapter keeps the session established between Genesys Server and Salesforce by verifying the session at regular intervals.
 
* Gplus Adapter keeps the session established between Genesys Server and Salesforce by verifying the session at regular intervals.
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'''Voice'''
 
'''Voice'''
 
* Supports the following <!--[[Documentation:PSAAS:Agent:ADVoice:Public|-->Voice interaction<!--]]--> functions.
 
* Supports the following <!--[[Documentation:PSAAS:Agent:ADVoice:Public|-->Voice interaction<!--]]--> functions.
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** [[Documentation:PSAAS:Agent:GPASFLWWE#ScreenPops|Screen pop]] for making and receiving calls, consultations, transfers and conferences.
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** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] for making and receiving calls, consultations, transfers and conferences.
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** [[Documentation:PSAAS:Agent:GPASFLWWE#ScreenPops|Screen pop]] on ringing and established event.  
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** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on ringing and established event.  
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** Creating [[Documentation:PSAAS:Agent:GPASFLWWE#ActivityHistory|activity history]] in Salesforce record for voice interactions on Mark Done.
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** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for voice interactions on Mark Done.
 
** Saving Salesforce Object attributes to Genesys key-value pairs (KVP) on Mark Done.   
 
** Saving Salesforce Object attributes to Genesys key-value pairs (KVP) on Mark Done.   
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** [[Documentation:PSAAS:Agent:GPASFLWWE#ClicktoDial|Click-to-Dial]] from Salesforce Phone fields.   
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** [[Documentation:PSAAS:Agent:GPASFLClickToDial|Click-to-Dial]] from Salesforce Phone fields.   
 
** Associating voice interactions with Genesys Contacts Server.
 
** Associating voice interactions with Genesys Contacts Server.
 
** Supports custom Subject field for voice activity history with templates.
 
** Supports custom Subject field for voice activity history with templates.
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'''Chat'''
 
'''Chat'''
 
* Supports the following <!--[[Documentation:PSAAS:Agent:ADChat:Public|-->Chat interaction<!--]]--> functions.
 
* Supports the following <!--[[Documentation:PSAAS:Agent:ADChat:Public|-->Chat interaction<!--]]--> functions.
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** [[Documentation:PSAAS:Agent:GPASFLWWE#ScreenPops|Screen pop]] on chat event invite and chat acceptance.
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** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on chat event invite and chat acceptance.
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** Creating [[Documentation:PSAAS:Agent:GPASFLWWE#ActivityHistory|activity history]] in Salesforce record for chat interactions on Mark Done.
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** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for chat interactions on Mark Done.
 
** Associating chat interactions with Genesys Contacts Server.
 
** Associating chat interactions with Genesys Contacts Server.
 
** Supports populating chat transcript in a custom activity field.
 
** Supports populating chat transcript in a custom activity field.
 
** Supports custom Subject field for chat activity history with templates.
 
** Supports custom Subject field for chat activity history with templates.
 
* Integration with <!--[[Documentation:PSAAS:RN:DC:Public|-->Genesys Digital Channels<!--]]--> Asynchronous chat.
 
* Integration with <!--[[Documentation:PSAAS:RN:DC:Public|-->Genesys Digital Channels<!--]]--> Asynchronous chat.
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** [[Documentation:PSAAS:Agent:GPASFLWWE#ScreenPops|Screen pop]] on chat event invite and chat acceptance.
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** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on chat event invite and chat acceptance.
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** Creating [[Documentation:PSAAS:Agent:GPASFLWWE#ActivityHistory|activity history]] in Salesforce record for chat interactions on Mark Done.
+
** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for chat interactions on Mark Done.
 
** Associating chat interactions with Genesys Contacts Server.
 
** Associating chat interactions with Genesys Contacts Server.
 
** Supports populating chat transcript in a custom activity field.
 
** Supports populating chat transcript in a custom activity field.
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'''Email'''
 
'''Email'''
 
* Supports the following <!--[[Documentation:PSAAS:Agent:ADemail:Public|-->Email interaction<!--]]--> functions.
 
* Supports the following <!--[[Documentation:PSAAS:Agent:ADemail:Public|-->Email interaction<!--]]--> functions.
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** [[Documentation:PSAAS:Agent:GPASFLWWE#ScreenPops|Screen pop]] on email event invite and email acceptance.
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** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on email event invite and email acceptance.
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** Creating [[Documentation:PSAAS:Agent:GPASFLWWE#ActivityHistory|activity history]] in Salesforce record for email interactions on Mark Done.
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** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for email interactions on Mark Done.
 
** Storing the email body as part of activity description.
 
** Storing the email body as part of activity description.
 
** Associating email interactions with Genesys Contacts Server.
 
** Associating email interactions with Genesys Contacts Server.
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'''Outbound Campaign'''
 
'''Outbound Campaign'''
 
* Supports the following <!--[[Documentation:PSAAS:Agent:ADOutbound:Public|-->Outbound Campaign<!--]]--> functions.
 
* Supports the following <!--[[Documentation:PSAAS:Agent:ADOutbound:Public|-->Outbound Campaign<!--]]--> functions.
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** [[Documentation:PSAAS:Agent:GPASFLWWE#ScreenPops|Screen pop]] for Push and Pull Previews.
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** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] for Push and Pull Previews.
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** Creating [[Documentation:PSAAS:Agent:GPASFLWWE#ActivityHistory|activity history]] in Salesforce record for Outbound calls established through the Push and Pull Preview modes.
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** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for Outbound calls established through the Push and Pull Preview modes.
  
 
'''Open Media'''
 
'''Open Media'''
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* Supports [[Documentation:PSAAS:Agent:GPASFLOpenMedia|Genesys Digital Channels workitems]].
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* Supports [[Documentation:PSAAS:Agent:GPASFLWWE#OpenMedia|Genesys Digital Channels workitems]].
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** [[Documentation:PSAAS:Agent:GPASFLOpenMedia#Screen_pop_for_Open_Media|Screen pop]] on workitem event invite and workitem acceptance.
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** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on workitem event invite and workitem acceptance.
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** [[Documentation:PSAAS:Agent:GPASFLOpenMedia#open_media_activity|Creating activity history]] in Salesforce record for workitem interactions on Mark Done.
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** [[Documentation:PSAAS:Agent:GPASFLActivityHistory|Creating activity history]] in Salesforce record for workitem interactions on Mark Done.
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** [[Documentation:PSAAS:RN:iWD|Genesys iWD]] workitems are saved to workbins, activity history, and so on.
  
 
'''Genesys Interaction Recording'''
 
'''Genesys Interaction Recording'''

Revision as of 18:34, October 24, 2019

Gplus Adapter (V.9) for Salesforce Lightning

Important
Not all changes listed below may pertain to your deployment.

October 24, 2019 (9.0.000.33)

What's New

Open Media activity history

  • Adapter allows you to specify Open Media (Workitem) interaction type to enable or disable activity history entries creation in Salesforce.

Gplus Adapter with Salesforce Single sign-on (SSO) identity provider

  • Simplify your agent login process by using Salesforce as your single sign-on (SSO) identity provider (IDP). Now your agent only has to provide their Username to log in to Gplus Adapter after they have logged into Salesforce.

September 26, 2019 (9.0.000.30)

What's New

Initial Release

  • Gplus Adapter now integrates the new Agent Desktop.
  • Gplus Adapter is compliant with Salesforce Lightning Open CTI.
  • Gplus Adapter agents can now handle voice interactions through the Genesys Softphone in Connector Mode.
  • Gplus Adapter keeps the session established between Genesys Server and Salesforce by verifying the session at regular intervals.

Voice

  • Supports the following Voice interaction functions.
    • Screen pop for making and receiving calls, consultations, transfers and conferences.
    • Screen pop on ringing and established event.
    • Creating activity history in Salesforce record for voice interactions on Mark Done.
    • Saving Salesforce Object attributes to Genesys key-value pairs (KVP) on Mark Done.
    • Click-to-Dial from Salesforce Phone fields.
    • Associating voice interactions with Genesys Contacts Server.
    • Supports custom Subject field for voice activity history with templates.

Chat

  • Supports the following Chat interaction functions.
    • Screen pop on chat event invite and chat acceptance.
    • Creating activity history in Salesforce record for chat interactions on Mark Done.
    • Associating chat interactions with Genesys Contacts Server.
    • Supports populating chat transcript in a custom activity field.
    • Supports custom Subject field for chat activity history with templates.
  • Integration with Genesys Digital Channels Asynchronous chat.
    • Screen pop on chat event invite and chat acceptance.
    • Creating activity history in Salesforce record for chat interactions on Mark Done.
    • Associating chat interactions with Genesys Contacts Server.
    • Supports populating chat transcript in a custom activity field.
    • Supports custom Subject field for chat activity history with templates.

Email

  • Supports the following Email interaction functions.
    • Screen pop on email event invite and email acceptance.
    • Creating activity history in Salesforce record for email interactions on Mark Done.
    • Storing the email body as part of activity description.
    • Associating email interactions with Genesys Contacts Server.

Outbound Campaign

  • Supports the following Outbound Campaign functions.
    • Screen pop for Push and Pull Previews.
    • Creating activity history in Salesforce record for Outbound calls established through the Push and Pull Preview modes.

Open Media

Genesys Interaction Recording

  • Support for Genesys Interaction Recording: Genesys Interaction Recording is supported for Voice channel.

If you're looking to migrate to Gplus Adapter 9.0, follow the steps explained in the migration procedure.

Known Issues

There are currently no known issues.

Comments or questions about this documentation? Contact us for support!