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(Update with the copy of version: draft)
(Update with the copy of version: draft)
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* '''Use Headset''' enables the use of a headset for voice calls.
 
* '''Use Headset''' enables the use of a headset for voice calls.
 
* '''Headset name''' specifies the name of the headset model if '''Use Headset''' is enabled.
 
* '''Headset name''' specifies the name of the headset model if '''Use Headset''' is enabled.
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*'''Can Use WebRTC''' - Enables WebRTC in Workspace. Depends on 'Voice - Can Use Voice Channel'.
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*'''Can change speaker volume''' - Allows an agent to change speaker volume. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
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*'''Can mute microphone''' - Allows an agent to mute and unmute the microphone. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
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*'''Can mute speaker''' - Specifies if DTMF is available for WebRTC calls. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
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*'''Can send DTMF''' - Specifies if DTMF is available for WebRTC calls. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
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*'''Quality request interval''' - Specifies the voice channel ringing sound-configuration string. It consist of three options:
 +
**'''WebRTC Ringtone Type''' - Set WebRTC call ringing sound. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
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**'''WebRTC Ringtone Priority''' - Set WebRTC call ringing priority between different channels. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
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**'''WebRTC Ringtone Duration''' - Set WebRTC call ringing duration. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
 
|media1=ASSoftphone2.png
 
|media1=ASSoftphone2.png
 
}}
 
}}
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Revision as of 19:12, October 24, 2019

Genesys Softphone options

In the Genesys Softphone section of the Contact Center Settings page, you can enable the following options:

1
  • Usage of Genesys Softphone enables the use of Genesys Softphone.
  • Can change microphone volume allows the agent to control the volume of their microphone.
  • Can change speaker volume allows the agent to control the volume of their speaker.
  • Can mute microphone allows the agent to mute and unmute their microphone.
  • Can mute speaker allows the agent to mute and unmute their speaker.
  • Voice Quality Alarm Threshold specifies the mean opinion score (MOS — a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value 0 disables the alarms. The recommended threshold value is 3.5.
  • URI specifies the URI of the SIP endpoint.
  • Use Headset enables the use of a headset for voice calls.
  • Headset name specifies the name of the headset model if Use Headset is enabled.
  • Can Use WebRTC - Enables WebRTC in Workspace. Depends on 'Voice - Can Use Voice Channel'.
  • Can change speaker volume - Allows an agent to change speaker volume. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
  • Can mute microphone - Allows an agent to mute and unmute the microphone. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
  • Can mute speaker - Specifies if DTMF is available for WebRTC calls. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
  • Can send DTMF - Specifies if DTMF is available for WebRTC calls. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
  • Quality request interval - Specifies the voice channel ringing sound-configuration string. It consist of three options:
    • WebRTC Ringtone Type - Set WebRTC call ringing sound. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
    • WebRTC Ringtone Priority - Set WebRTC call ringing priority between different channels. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
    • WebRTC Ringtone Duration - Set WebRTC call ringing duration. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
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