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These blocks allow your application to interact with an external service, such as a custom service that Genesys has provided to your company, or an external system that stores and exposes data through a REST web service. | These blocks allow your application to interact with an external service, such as a custom service that Genesys has provided to your company, or an external system that stores and exposes data through a REST web service. | ||
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Use the links below to learn more about each block. | Use the links below to learn more about each block. | ||
Revision as of 15:40, November 18, 2019
External Services Blocks
These blocks allow your application to interact with an external service, such as a custom service that Genesys has provided to your company, or an external system that stores and exposes data through a REST web service.
Use the links below to learn more about each block.
Custom Service
Provides inputs to a custom service that Genesys created for your company.
Used in: Initialize, Self Service, Assisted Service, Finalize
HTTP REST
Accesses external systems using RESTful API (over HTTP).
Used in: Initialize, Self Service, Assisted Service, Finalize
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