(Update with the copy of version: draft) |
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|text=The following reports are available in the '''CX Insights''' > '''Designer''' folder: | |text=The following reports are available in the '''CX Insights''' > '''Designer''' folder: | ||
| + | *[[HRCXIActvtySmry|Activity Summary Report]] | ||
*[[HRCXIApplctnDrtn|Application Duration Report]] | *[[HRCXIApplctnDrtn|Application Duration Report]] | ||
*[[HRCXIApplctnSmry|Application Summary Report]] | *[[HRCXIApplctnSmry|Application Summary Report]] | ||
| + | *[[HRCXIAstSrvsIxns|Assisted Service Interactions by Last Milestone Report]] | ||
*[[HRCXIBlckSmry|Blocks Summary Report]] | *[[HRCXIBlckSmry|Blocks Summary Report]] | ||
<!--*[[HRCXIMlstnPthAnysys|Milestone Path Analysis Report]]--> | <!--*[[HRCXIMlstnPthAnysys|Milestone Path Analysis Report]]--> | ||
*[[HRCXIMlstnSmry|Milestone Summary Report]] | *[[HRCXIMlstnSmry|Milestone Summary Report]] | ||
| + | *[[HRCXISlfSrvcStats|Self Service Statistics Report]] | ||
<!--*[[HRCXISrvySmry|Survey Summary Report]]--> | <!--*[[HRCXISrvySmry|Survey Summary Report]]--> | ||
*[[HRCXISurveyAnswer|Survey Answer Report]] | *[[HRCXISurveyAnswer|Survey Answer Report]] | ||
Revision as of 18:48, December 18, 2019
Designer reports
This page describes reports you can use to view information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Designer reports
The following reports are available in the CX Insights > Designer folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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