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(Update with the copy of version: draft)
(Update with the copy of version: draft)
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[[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment.
 
[[File:Information.png|middle]] '''Note:''' Not all changes listed below may pertain to your deployment.
  
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*[[GPR#Dec2018|December 28, 2018 (9.0.014.00)]]
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*[[GPR#Dec2019|December 20, 2019 (9.0.016.00)]]
 
*[[GPR#KnownIssues|Known Issues]]
 
*[[GPR#KnownIssues|Known Issues]]
 
__NOTOC__
 
__NOTOC__
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{{AnchorDiv|Dec2018}}
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{{AnchorDiv|Dec2019}}
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==December 28, 2018 (9.0.014.00)==
+
==December 20, 2019 (9.0.016.00)==
 
===What's New===
 
===What's New===
 
'''Initial release'''
 
'''Initial release'''
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*You can now upload Dataset, Agent Profile, and Customer Profile data to Genesys Predictive Routing (GPR) from CSV files that use certain legacy encodings (listed below). By default, GPR always assumes the CSV files are encoded with UTF-8. The following encodings are supported:
+
*The Genesys Predictive Routing (GPR) Core Services platform (also known as AI Core Services) is now available in Genesys PureEngage Cloud. It provides the following functionality:
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**UTF-8
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**Account and user configuration
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**Shift JIS
+
**Predictors and Models 
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*:All data returned ''from'' GPR uses UTF-8 encoding.
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**Agent Scoring
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*The schema management workflow for Agent and Customer Profiles has been simplified and streamlined. The '''Discovered Fields''' tab has been removed and cardinality counts have been added to the schema view. This change ensures GPR always presents up-to-date Profile information. The schema tab always presented updated information, if available, but the '''Discovered Fields''' tab display was generated only once and did not reflect changes to the Profile schema.  
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**Analysis Reports (the Feature Analysis and Agent Variance Reports)
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*The explanation for how to configure and interpret the Agent Variance Report has been clarified and expanded.
+
**The GPR application
 +
**The GPR API
 +
 
 +
Consult the following documentation for help using the Core Platform functions:
 +
*{{#Widget:ExtLink|link=https://all.docs.genesys.com/PE-GPR/9.0.0/Help|displaytext=Predictive Routing Help}}
 +
 
 +
Use of GPR requires on-premises components as well. Consult the following documentation for information about these components:
 +
*{{#Widget:ExtLink|link=https://all.docs.genesys.com/PE-GPR/9.0.0/Deployment|displaytext=Predictive Routing Deployment and Operations Guide}}
 +
*[[Documentation:RN:gpm-dtl90rn:gpm-dtl90rn:9.0.x|Data Loader Release Note]]
 +
*[[Documentation:RN:gpm-urs-subs90rn:gpm-urs-subs90rn:9.0.x|URS Strategy Subroutines Release Note]]
  
 
{{AnchorDiv|KnownIssues}}
 
{{AnchorDiv|KnownIssues}}
 
==Known Issues==
 
==Known Issues==
  
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*Genesys Predictive Routing (GPR) uses the same web application interface for Cloud and on-premise environments. Two major functionality areas are relevant only for on-premise users:
+
*If a scoring request contains more than 1,000 agents, the GPR Core Services Platform returns an error response with the http status code 403: <tt>{"ok": false, "error": "Number of agents per score request more than limit 1000"}</tt>. (PRR-5824)
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**Except for Cloud users with the STAFF role who might need to add new users to the existing account, the Accounts functionality is relevant only for on-premise users.
 
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***'''DO NOT''' attempt to modify the current account. If changes are required, contact your Administrator.
 
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***If you are a Cloud user with the STAFF role, you can create a new account, but it will be non-functional. 
 
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***Although certain users might be able to make changes to your current account, actions that can render the account inactive or unusable are disabled.
 
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**The Cloud version of Genesys Predictive Routing uses a Data Pipeline that automatically draws data from your environment. Disregard all procedures and discussions relating to Agent Profile, Customer Profile, and Dataset formats, uploading, and configuration.
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Revision as of 22:32, December 20, 2019

Genesys Predictive Routing

Information.png Note: Not all changes listed below may pertain to your deployment.

December 20, 2019 (9.0.016.00)

What's New

Initial release

  • The Genesys Predictive Routing (GPR) Core Services platform (also known as AI Core Services) is now available in Genesys PureEngage Cloud. It provides the following functionality:
    • Account and user configuration
    • Predictors and Models
    • Agent Scoring
    • Analysis Reports (the Feature Analysis and Agent Variance Reports)
    • The GPR application
    • The GPR API

Consult the following documentation for help using the Core Platform functions:

Use of GPR requires on-premises components as well. Consult the following documentation for information about these components:

Known Issues

  • If a scoring request contains more than 1,000 agents, the GPR Core Services Platform returns an error response with the http status code 403: {"ok": false, "error": "Number of agents per score request more than limit 1000"}. (PRR-5824)
Comments or questions about this documentation? Contact us for support!