| Line 13: | Line 13: | ||
*[[HRCXICCDshbrd|Contact Center Dashboard]] | *[[HRCXICCDshbrd|Contact Center Dashboard]] | ||
*[[HRCXIQueueDshbrd|Queue Dashboard]] | *[[HRCXIQueueDshbrd|Queue Dashboard]] | ||
| − | + | Additional dashboards are found in other folders, for example: | |
<!--*[[HRCXIBotDashboard|Bot Dashboard]]--> | <!--*[[HRCXIBotDashboard|Bot Dashboard]]--> | ||
*[[HRCXIGPRAHTQ|Predictive Routing - AHT & Queue Dashboard]] | *[[HRCXIGPRAHTQ|Predictive Routing - AHT & Queue Dashboard]] | ||
Revision as of 17:12, March 20, 2020
Dashboards
This page describes dashboards, which provide visual summaries of activity in your contact center, and are organized to suit your role in the organization. Dashboards (stored in the Dashboards folder) are ready-to-use, but as always, can be modified to suit your specific business needs.
About the Dashboards
The following dashboards are available in the CX Insights > Dashboards folder:
Additional dashboards are found in other folders, for example:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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