Revision as of 17:39, March 23, 2020

Genesys Web Services and Applications RESTRICTED

Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered:

Workspace Web Edition (Check out some "How to" videos for the Agent Desktop here)
Gplus Adapter for Salesforce

Release Notes

The Restricted Release Note is included in the IP.

Documentation

Web Services and Applications Deployment Guide

Deploy Web Services and Applications.

Web Services and Applications Configuration Guide

Configure Workspace Web Edition and Gplus Adapter for Salesforce.

Workspace Web Edition Agent Desktop Help

Get information about the agent interface features, including How to videos

Gplus Adapter for Salesforce Help

Get information about the agent interface features, including How to videos

Workspace Web Edition Supervisor Help

Get information about the agent interface features for supervisors.

Workspace Web Edition Developer's Guide and API Reference

Get information about customizing WWE and working with its APIs.

Videos

How to use various features

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-====[[Documentation:PSAAS:Agent:AD:Public|Workspace Web Edition and Gplus Adapter for Salesforce Agent Help]]====
+====[[Documentation:PSAAS:Agent:AD:Public|Workspace Web Edition Agent Desktop Help]]====
 Get information about the agent interface features, including [[Documentation:PSAAS:Agent:ADVideos:Public|How to videos]]
 </div>
+<div class="item newline">
+====[[Documentation:PSAAS:Agent:GPASFL:Public|Gplus Adapter for Salesforce Help]]====
+Get information about the agent interface features, including [[Documentation:PSAAS:Agent:ADVideos:Public|How to videos]]
+</div>
 <div class="item newline">