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(Update with the copy of version: draft)
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{{NoteFormat|Not all changes listed below may pertain to your deployment.}}
 
{{NoteFormat|Not all changes listed below may pertain to your deployment.}}
  
 +
* [[GAL#Mar2020|March 26, 2020 (9.0.000.47)]]
 
* [[GAL#Jan2020|January 23, 2020 (9.0.000.43 UPDATE)]]
 
* [[GAL#Jan2020|January 23, 2020 (9.0.000.43 UPDATE)]]
 
* [[GAL#Oct2019|October 24, 2019 (9.0.000.33)]]
 
* [[GAL#Oct2019|October 24, 2019 (9.0.000.33)]]
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* [[GAL#KnownIssues|Known Issues]]
 
* [[GAL#KnownIssues|Known Issues]]
  
 +
{{AnchorDiv|Mar2020}}
 +
==March 26, 2020 (9.0.000.47)==
 +
===What's New===
 +
'''Salesforce object search by DNIS'''
 +
* Gplus Adapter passes [[Documentation:PSAAS:Administrator:GplusScreenPop90#screenpoplogic|DNIS]] (the number that the caller dialed) from the voice interaction to search the Salesforce objects and screen pop matching record. This feature is configured by '''[[Documentation:PSAAS:Administrator:umgrCRMAdapter#ScreenPop|Use DNIS in Screen Pop Search]]''' in Agent Setup.<!--(GAPI-16872)-->
 +
'''DNIS pre-processing and screen pop'''
 +
* Gplus Adapter pre-processes [[Documentation:PSAAS:Administrator:GplusScreenPop90#screenpoplogic|DNIS]] (the number that the caller dialed) before searching the Salesforce objects This feature is configured by '''[[Documentation:PSAAS:Administrator:umgrCRMAdapter#ScreenPop|Use DNIS in Screen Pop Search]]''' and '''[[Documentation:PSAAS:Administrator:umgrCRMAdapter#ScreenPop|Screen Pop Preprocessing Rule]]''' in Agent Setup.<!--(GAPI-16871)-->
 +
'''Activity log on screen pop'''
 +
* Gplus Adapter creates an [[Documentation:PSAAS:Administrator:GplusActivityHistory90|activity log on screen pop]] in the matching Salesforce record. This feature is configured by '''[[Documentation:PSAAS:Administrator:umgrCRMAdapter#ScreenPop|Activity Log on Screen Pop]]''' in Agent Setup.<!--(16869)-->
 +
'''Chrome v80 SameSite cookie support'''
 +
* Gplus Adapter now supports the Chrome v80 SameSite cookie attribute processing changes.<!--(GAPI-16673, HTCC-30815)-->
 +
'''Custom status when creating task'''
 +
* Gplus Adapter can now save a [[Documentation:PSAAS:Administrator:GplusActivityHistory90#ActivityStatus|custom value]] in the Salesforce activity log status field. This feature is configured by '''[[Documentation:PSAAS:Administrator:umgrCRMAdapter#Activitylog|Salesforce Activity Log Status]]''' in Agent Setup.<!--(GAPI-16506)-->
 +
'''Screen pop by Object Type'''
 +
* Gplus Adapter can now [[Documentation:PSAAS:Administrator:GplusScreenPop90:Public#ScreenPopType|screen pop different object types]] for voice interactions. This feature is configured by '''[[Documentation:PSAAS:Administrator:umgrCRMAdapter#ScreenPop|Screen Pop object type]]''' in Agent Setup. Available object types are:
 +
**FLOW: Specify '''Screen Pop Flow'''.<!--(GAPI-16873)-->
 +
**URL: Specify '''Screen Pop URL'''.<!--(GAPI-16876)-->
 +
**OBJECTHOME: Specify '''Screen Pop Object Home section name'''.<!--(GAPI-17735)-->
 +
**LIST: Specify '''Screen Pop List section name'''.<!--(GAPI-16877)-->
 +
**SEARCH: Specify '''Screen Pop Search section name'''.<!--(GAPI-16879)-->
 +
**NEW_RECORD_MODAL: Specify '''Screen Pop New Record section name'''.<!--(GAPI-16878)-->
 
{{AnchorDiv|Jan2020}}
 
{{AnchorDiv|Jan2020}}
 
==January 23, 2020 (9.0.000.43 UPDATE)==
 
==January 23, 2020 (9.0.000.43 UPDATE)==
 
===What's New===
 
===What's New===
−
<!--'''Chrome v80 SameSite cookie support'''-->
 
−
<!--* The Chrome v80 SameSite cookie attribute processing changes are now supported by Gplus Adapter.--><!--GAPI-16673, HTCC-30815-->
 
−
<!--'''Custom status when creating task'''-->
 
−
<!--* Adapter can now save a [[Documentation:PSAAS:Administrator:GplusActivityHistory90#ActivityStatus|custom value]] in the Salesforce activity log status field based on [[Documentation:PSAAS:Administrator:umgrCRMAdapter#SFOptions|Salesforce Activity Log Status configuration]] in Agent Setup.-->
 
 
'''Search for Salesforce objects'''
 
'''Search for Salesforce objects'''
 
* The search for Salesforce objects to link a [[Documentation:PSAAS:Administrator:GplusActivityHistory90#TaskCreation|new activity log]] to has been improved.
 
* The search for Salesforce objects to link a [[Documentation:PSAAS:Administrator:GplusActivityHistory90#TaskCreation|new activity log]] to has been improved.
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'''Voice'''
 
'''Voice'''
−
* Supports the following <!--[[Documentation:PSAAS:Agent:ADVoice:Public|-->Voice interaction<!--]]--> functions.
+
* The following features are supported for voice interactions:
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] for making and receiving calls, consultations, transfers and conferences.
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] for making and receiving calls, consultations, transfers and conferences.
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on ringing and established event.  
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on ringing and established event.  
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'''Chat'''
 
'''Chat'''
−
* Supports the following <!--[[Documentation:PSAAS:Agent:ADChat:Public|-->Chat interaction<!--]]--> functions.
+
* The following features are supported for chat interactions:
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on chat event invite and chat acceptance.
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on chat event invite and chat acceptance.
 
** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for chat interactions on Mark Done.
 
** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for chat interactions on Mark Done.
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'''Email'''
 
'''Email'''
−
* Supports the following <!--[[Documentation:PSAAS:Agent:ADemail:Public|-->Email interaction<!--]]--> functions.
+
* The following features are supported for email interactions:
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on email event invite and email acceptance.
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on email event invite and email acceptance.
 
** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for email interactions on Mark Done.
 
** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for email interactions on Mark Done.
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'''Outbound Campaign'''
 
'''Outbound Campaign'''
−
* Supports the following <!--[[Documentation:PSAAS:Agent:ADOutbound:Public|-->Outbound Campaign<!--]]--> functions.
+
* The following features are supported for Outbound campaign interactions
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] for Push and Pull Previews.
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] for Push and Pull Previews.
 
** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for Outbound calls established through the Push and Pull Preview modes.
 
** Creating [[Documentation:PSAAS:Agent:GPASFLActivityHistory|activity history]] in Salesforce record for Outbound calls established through the Push and Pull Preview modes.
  
 
'''Open Media'''
 
'''Open Media'''
−
* Supports [[Documentation:PSAAS:Agent:GPASFLWWE#OpenMedia|Genesys Digital Channels workitems]].
+
* The following features are supported for open media interactions:
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on workitem event invite and workitem acceptance.
 
** [[Documentation:PSAAS:Agent:GPASFLScreenPops|Screen pop]] on workitem event invite and workitem acceptance.
 
** [[Documentation:PSAAS:Agent:GPASFLActivityHistory|Creating activity history]] in Salesforce record for workitem interactions on Mark Done.
 
** [[Documentation:PSAAS:Agent:GPASFLActivityHistory|Creating activity history]] in Salesforce record for workitem interactions on Mark Done.
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'''Genesys Interaction Recording'''
 
'''Genesys Interaction Recording'''
−
* Support for <!--[[Documentation:HTCC:IWWDep:InteractionRecording|-->Genesys Interaction Recording<!--]]-->: Genesys Interaction Recording is supported for Voice channel.
+
* Gplus Adapter features are supported for Genesys Interaction Recording for voice.
  
 
If you're looking to migrate to Gplus Adapter 9.0, follow the steps explained in the [[Documentation:PSAAS:Administrator:GPlusMigration90|migration procedure]].
 
If you're looking to migrate to Gplus Adapter 9.0, follow the steps explained in the [[Documentation:PSAAS:Administrator:GPlusMigration90|migration procedure]].
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==Known Issues==
 
==Known Issues==
−
* Chrome 80 is currently not supported. Genesys recommends that you use an alternate [[Documentation:PSAAS:Administrator:Welcome:Public|supported browser]].
+
* There are currently no known issues.
−
<!--There are currently no known issues.-->
 
  
 
[[Category:V:PSAAS:Public]]
 
[[Category:V:PSAAS:Public]]

Revision as of 15:49, March 26, 2020

Gplus Adapter (V.9) for Salesforce Lightning

Important
Not all changes listed below may pertain to your deployment.

March 26, 2020 (9.0.000.47)

What's New

Salesforce object search by DNIS

  • Gplus Adapter passes DNIS (the number that the caller dialed) from the voice interaction to search the Salesforce objects and screen pop matching record. This feature is configured by Use DNIS in Screen Pop Search in Agent Setup.

DNIS pre-processing and screen pop

Activity log on screen pop

Chrome v80 SameSite cookie support

  • Gplus Adapter now supports the Chrome v80 SameSite cookie attribute processing changes.

Custom status when creating task

Screen pop by Object Type

  • Gplus Adapter can now screen pop different object types for voice interactions. This feature is configured by Screen Pop object type in Agent Setup. Available object types are:
    • FLOW: Specify Screen Pop Flow.
    • URL: Specify Screen Pop URL.
    • OBJECTHOME: Specify Screen Pop Object Home section name.
    • LIST: Specify Screen Pop List section name.
    • SEARCH: Specify Screen Pop Search section name.
    • NEW_RECORD_MODAL: Specify Screen Pop New Record section name.

January 23, 2020 (9.0.000.43 UPDATE)

What's New

Search for Salesforce objects

  • The search for Salesforce objects to link a new activity log to has been improved.

October 24, 2019 (9.0.000.33)

What's New

Open Media activity history

  • Adapter allows you to specify Open Media (Workitem) interaction type to enable or disable activity history entries creation in Salesforce.

Gplus Adapter with Salesforce Single sign-on (SSO) identity provider

  • Simplify your agent login process by using Salesforce as your single sign-on (SSO) identity provider (IDP). Now your agent only has to provide their Username to log in to Gplus Adapter after they have logged into Salesforce.

September 26, 2019 (9.0.000.30)

What's New

Initial Release

  • Gplus Adapter now integrates the new Agent Desktop.
  • Gplus Adapter is compliant with Salesforce Lightning Open CTI.
  • Gplus Adapter agents can now handle voice interactions through the Genesys Softphone in Connector Mode.
  • Gplus Adapter keeps the session established between Genesys Server and Salesforce by verifying the session at regular intervals.

Voice

  • The following features are supported for voice interactions:
    • Screen pop for making and receiving calls, consultations, transfers and conferences.
    • Screen pop on ringing and established event.
    • Creating activity history in Salesforce record for voice interactions on Mark Done.
    • Saving Salesforce Object attributes to Genesys key-value pairs (KVP) on Mark Done.
    • Click-to-Dial from Salesforce Phone fields.
    • Associating voice interactions with Genesys Contacts Server.
    • Supports custom Subject field for voice activity history with templates.

Chat

  • The following features are supported for chat interactions:
    • Screen pop on chat event invite and chat acceptance.
    • Creating activity history in Salesforce record for chat interactions on Mark Done.
    • Associating chat interactions with Genesys Contacts Server.
    • Supports populating chat transcript in a custom activity field.
    • Supports custom Subject field for chat activity history with templates.
  • Integration with Genesys Digital Channels Asynchronous chat.
    • Screen pop on chat event invite and chat acceptance.
    • Creating activity history in Salesforce record for chat interactions on Mark Done.
    • Associating chat interactions with Genesys Contacts Server.
    • Supports populating chat transcript in a custom activity field.
    • Supports custom Subject field for chat activity history with templates.

Email

  • The following features are supported for email interactions:
    • Screen pop on email event invite and email acceptance.
    • Creating activity history in Salesforce record for email interactions on Mark Done.
    • Storing the email body as part of activity description.
    • Associating email interactions with Genesys Contacts Server.

Outbound Campaign

  • The following features are supported for Outbound campaign interactions
    • Screen pop for Push and Pull Previews.
    • Creating activity history in Salesforce record for Outbound calls established through the Push and Pull Preview modes.

Open Media

  • The following features are supported for open media interactions:

Genesys Interaction Recording

  • Gplus Adapter features are supported for Genesys Interaction Recording for voice.

If you're looking to migrate to Gplus Adapter 9.0, follow the steps explained in the migration procedure.

Known Issues

  • There are currently no known issues.
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