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=Web Services and Applications Configuration Guide= | =Web Services and Applications Configuration Guide= | ||
Welcome to the ''Web Services and Applications Configuration Guide''. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered: | Welcome to the ''Web Services and Applications Configuration Guide''. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered: | ||
| − | *[[Documentation:PSAAS: | + | *[[Documentation:PSAAS:Agent:AD|Workspace Web Edition]] |
| − | + | *[[Documentation:PSAAS:Agent:GPASFL|Gplus Adapter for Salesforce]] | |
'''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:Welcome|Web Services and Applications Deployment Guide]].''' | '''Before you get started, you must first follow the steps in the [[Documentation:HTCC:Dep:Welcome|Web Services and Applications Deployment Guide]].''' | ||
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*[[Documentation:Options:HTCC:HTCC-interaction-workspace|Workspace configuration options]] | *[[Documentation:Options:HTCC:HTCC-interaction-workspace|Workspace configuration options]] | ||
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<div class="map-box"> | <div class="map-box"> | ||
====Gplus Adapter for Salesforce==== | ====Gplus Adapter for Salesforce==== | ||
*[[GPAProvisioning|Provisioning Gplus Adapter for Salesforce]] | *[[GPAProvisioning|Provisioning Gplus Adapter for Salesforce]] | ||
| − | *[[ | + | *[[GPlusSalesforceLightning|Integrating Gplus Adapter for Salesforce]] |
| − | *[[ | + | *[[GPlusMigration90|Migrating Gplus Adapter for Salesforce]] |
</div> | </div> | ||
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<div style="clear:both;"></div> | <div style="clear:both;"></div> | ||
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== What is Web Services and Applications?== | == What is Web Services and Applications?== | ||
Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered: | Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The following UIs are currently offered: | ||
| − | * [[Documentation:PSAAS: | + | * [[Documentation:PSAAS:Agent:AD|Workspace Web Edition]] |
| − | + | * [[Documentation:PSAAS:Agent:GPASFLGplus|Adapter for Salesforce]] | |
This guide provides information about how to configure the UIs that are included in Web Services and Applications. Before you get started, make sure you've completed the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]]. | This guide provides information about how to configure the UIs that are included in Web Services and Applications. Before you get started, make sure you've completed the steps in the [[Documentation:HTCC:Dep:InstallingAndDeploying|Web Services and Applications Deployment Guide]]. | ||
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===Workspace Web Edition=== | ===Workspace Web Edition=== | ||
Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction. | Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction. | ||
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===Gplus Adapter for Salesforce=== | ===Gplus Adapter for Salesforce=== | ||
| − | Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce | + | Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. It provides all the functionality available in Workspace Web Edition, along with additional Salesforce-specific features such as updating activity history, screen pop, and click-to-dial. |
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[[Category:V:HTCC:9.0.0]] | [[Category:V:HTCC:9.0.0]] | ||
Revision as of 17:36, March 26, 2020
Web Services and Applications Configuration Guide
Welcome to the Web Services and Applications Configuration Guide. Here you'll find everything you need to configure the user interfaces that are included in Web Services and Applications. The following UIs are currently offered:
Before you get started, you must first follow the steps in the Web Services and Applications Deployment Guide.
Workspace Web Edition
Gplus Adapter for Salesforce
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