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= Gplus Adapter for Salesforce Lightning (v9) = | = Gplus Adapter for Salesforce Lightning (v9) = | ||
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Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. | Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. | ||
See the [[Documentation:System:SOE:GenesysWebServicesandApplications:Current|Web Services and Applications]] topic in the ''[[Documentation:System:SOE:Welcome:Current|Supported Operating Environment Reference]]'' for a list of the browsers supported for Gplus Adapter. | See the [[Documentation:System:SOE:GenesysWebServicesandApplications:Current|Web Services and Applications]] topic in the ''[[Documentation:System:SOE:Welcome:Current|Supported Operating Environment Reference]]'' for a list of the browsers supported for Gplus Adapter. | ||
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| + | {{NoteFormat|The Gplus Adapter URL in Salesforce Call Center follows this format: <tt><nowiki>https://<your company name>/ui/crm-workspace/index.html</nowiki></tt><br /> | ||
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== How do I setup Gplus Adapter in Salesforce Lightning? == | == How do I setup Gplus Adapter in Salesforce Lightning? == | ||
You can setup Gplus Adapter by following the procedures described in [[Documentation:PSAAS:Administrator:GPlusSalesforceLightning|Integrating Gplus Adapter in Salesforce]]. | You can setup Gplus Adapter by following the procedures described in [[Documentation:PSAAS:Administrator:GPlusSalesforceLightning|Integrating Gplus Adapter in Salesforce]]. | ||
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| + | == How do I migrate Gplus Adapter from an earlier version? == | ||
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| + | Follow [[GPlusMigration90|this procedure]] to migrate your existing Gplus Adapter 8.5 to Gplus Adapter 9.0 for Salesforce Lightning. | ||
== How do I configure Gplus Adapter functionality? == | == How do I configure Gplus Adapter functionality? == | ||
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You can configure the following Salesforce functionality: | You can configure the following Salesforce functionality: | ||
| + | * [[GPlusSSO90|SSO]] | ||
* [[GplusClickToDial90|Click-to-dial]] | * [[GplusClickToDial90|Click-to-dial]] | ||
* [[GplusScreenPop90|Screen pop]] | * [[GplusScreenPop90|Screen pop]] | ||
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== How do I access Gplus Adapter? == | == How do I access Gplus Adapter? == | ||
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities. | You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities. | ||
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[[Category:V:PSAAS:Public]] | [[Category:V:PSAAS:Public]] | ||
Revision as of 19:37, May 14, 2020
Contents
Gplus Adapter for Salesforce Lightning (v9)
Genesys PureEngage Cloud offers an integrated Agent Desktop experience within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers.
See the Web Services and Applications topic in the Supported Operating Environment Reference for a list of the browsers supported for Gplus Adapter.
How do I setup Gplus Adapter in Salesforce Lightning?
You can setup Gplus Adapter by following the procedures described in Integrating Gplus Adapter in Salesforce.
How do I migrate Gplus Adapter from an earlier version?
Follow this procedure to migrate your existing Gplus Adapter 8.5 to Gplus Adapter 9.0 for Salesforce Lightning.
How do I configure Gplus Adapter functionality?
First set up corresponding Salesforce objects and configurations, then enable Gplus options in Agent Setup.
You can configure the following Salesforce functionality:
How do I access Gplus Adapter?
You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.