Revision as of 11:14, June 12, 2020

Gplus Adapter for Service Now

Important

Not all changes listed below may pertain to your deployment.

Configurable Screen pop
- Allows to screen pop on any ServiceNow entity
ClickToDial from ServiceNow:
- Start outbound call from phone fields (example: start call from Contact business number)
- Start outbound call from reference fields (example: start call from “caller” field or Incident)
- Customizable screen pop
Single pane desktop user experience
- Agent Status Management
- Agent Performance Tracker
- Inbound Voice
Inbound toast alert
Supports ServiceNow Agent Workspace View

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-<!-- Creation of the target page -->
+= Gplus Adapter for Service Now =
+{{NoteFormat|Not all changes listed below may pertain to your deployment.}}
+*[[GASN#May152020|June 12, 2020]]
+{{AnchorDiv|May152020}}
+==June 12, 2020 (9.0.002.00)==
+===What's New===
+*Configurable Screen pop
+**Allows to screen pop on any ServiceNow entity
+*ClickToDial from ServiceNow:
+**Start outbound call from phone fields (example: start call from Contact business number)
+**Start outbound call from reference fields (example: start call from “caller” field or Incident)
+**Customizable screen pop
+*Single pane desktop user experience
+**Agent Status Management
+**Agent Performance Tracker
+**Inbound Voice
+*Inbound toast alert
+*Supports ServiceNow Agent Workspace View
+{{AnchorDiv|Prerequisite}}
+==Prerequisite==
+*ServiceNow “Openframe” plugin installed
+[[Category:V:PSAAS:Public]]