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In the '''My Channels''' section, you can enable the following options: | In the '''My Channels''' section, you can enable the following options: | ||
Revision as of 22:20, June 21, 2020
My Channels options
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Administrators.
In the My Channels section, you can enable the following options:
- My Channels allows an agent to access the My Channels tab.
- My Channels Pending State allows an agent to have a pending state in My Channels.
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