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Revision as of 00:07, June 22, 2020
Contents
Gplus Adapter for Microsoft Dynamics 365
Note: The updates listed below might not apply to all environments.
April 02, 2020 (9.0.002.00)
What's New
- Gplus Adapter now supports Microsoft Unified Service Desk (USD).
January 17, 2020 (9.0.0.0)
What's New
- Gplus Adapter is embedded in Microsoft Dynamics 365
- Single pane desktop user experience
- Support Channel Integration Framework (CIF) V1.0
- Customer Engagement Applications for Sales and Customer Service
- Activity history tracking (type = Phone Call)
- Customizable screen pop
- Agent Status Management - Ready, Not Ready (with Reasons), Logoff, and so on
- Agent Performance Tracker
- Inbound/Outbound Voice
- Call controls – Make call, Accept, Hold, End Call, Transfer, Conference
- Inbound toast alert
- Case Data view
- Free Seating based on Place (Genesys SIP only)
- Click-to-call from Dynamics Phone field
Known Issues
There are currently no known issues.
For documentation, see Gplus Adapter for Microsoft Dyanamics 365.
Comments or questions about this documentation? Contact us for support!