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This page describes reports you can use to view historical information about outbound campaigns running in your contact center (outbound engagement). Reports in the '''Outbound Contact''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | This page describes reports you can use to view historical information about outbound campaigns running in your contact center (outbound engagement). Reports in the '''Outbound Contact''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
Revision as of 01:03, June 22, 2020
Outbound Contact reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.
This page describes reports you can use to view historical information about outbound campaigns running in your contact center (outbound engagement). Reports in the Outbound Contact folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Outbound Contact reports
The following reports are available in the CX Insights > Outbound Contact folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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