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= Callback Details Report=
 
= Callback Details Report=
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This page describes how you can use the Callback Details Report to see detailed information about your customers Callback experiences.  Callback allows your customer to provide a number at which the system can call them back when an agent is available; so your customers spend less time on hold, reducing customer frustration and freeing up valuable system resources.   
 
This page describes how you can use the Callback Details Report to see detailed information about your customers Callback experiences.  Callback allows your customer to provide a number at which the system can call them back when an agent is available; so your customers spend less time on hold, reducing customer frustration and freeing up valuable system resources.   

Revision as of 01:07, June 22, 2020

Callback Details Report

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.



This page describes how you can use the Callback Details Report to see detailed information about your customers Callback experiences. Callback allows your customer to provide a number at which the system can call them back when an agent is available; so your customers spend less time on hold, reducing customer frustration and freeing up valuable system resources.

[+] Tip: How do I generate a report?

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