Documentation:PSAAS:WMCloud:DailyOps:Public

Daily operations

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.

There are many tasks that, as a Workforce Administrator, you will need to perform on a daily basis. These topics provide information about setting up and performing these daily operations in your environment.

WFM daily operations

• Scheduling
• Performance, Adherence, Reports
• Forecasting
• User security

WFM daily operations

• Calendar management
• Time-off bidding
• Task sequencing

WFM daily operations

• E-mail notifications
• Scheduling meals & breaks
• Enabling wait-lists
• Tracking overtime