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Revision as of 02:46, June 22, 2020
Workforce Management for Cloud
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
Welcome to Workforce Management (WFM) Web Help. Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in WFM Web.
Important
Some settings might not apply to your contact center. If you are using Workforce Management 8.5.2, refer to the Workforce Management 8.5 Web for Supervisors Help.Scheduling and Trading
Adjust your schedule and make schedule trades.
Monitoring and Adherence
Monitor performance and agent-adherence.
Comments or questions about this documentation? Contact us for support!