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This page describes reports you can use to learn more about the performance of Callback in your contact center. Reports in the '''Callback''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | This page describes reports you can use to learn more about the performance of Callback in your contact center. Reports in the '''Callback''' folder are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
Revision as of 20:01, July 20, 2020
Callback reports
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Callback reports.
This page describes reports you can use to learn more about the performance of Callback in your contact center. Reports in the Callback folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Callback reports
The following reports are available in the CX Insights > Callback folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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