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= Knowledge Center=
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__TOC__
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Workspace Web Edition provides the following options for managing Knowledge Center:
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====knowledge-center.auth-active====
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* Default Value: <tt>false</tt>
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* Valid Values: <tt>true</tt>, <tt>false</tt>
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* Changes take effect: When the session is started or restarted.
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* Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server.
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====knowledge-center.auth-user====
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* Default Value: none
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* Valid Values: Valid user ID
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* Changes take effect: When the session is started or restarted.
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* Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.
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====knowledge-center.auth-password====
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* Default Value: none
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* Valid Values: Valid password
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* Changes take effect: When the session is started or restarted.
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* Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.
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====knowledge-center.customerId====
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* Default Value: none
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* Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
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* Changes take effect: When the session is started or restarted.
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* Description: Specifies the name of the contact attribute that is used to match with a customerId.
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====knowledge-center.kbId====
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* Default Value: none
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* Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
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* Changes take effect: When the session is started or restarted.
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* Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to.
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====knowledge-center.question====
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* Default Value: none
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* Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
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* Changes take effect: When the session is started or restarted.
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* Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key.
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====knowledge-center.sessionId ====
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* Default Value: none
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* Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
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* Changes take effect: When the session is started or restarted.
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* Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction.
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====knowledge-center.url====
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* Default Value: none
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* Valid Values: Valid HTTP URL
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* Changes take effect: When the session is started or restarted.
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* Description: URL of the Knowledge Center cluster. For example, http://''host'':''port''/gks-server/v1. Typically, this is the load balancer's URL.
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====privilege.knowledge-center.can-author====
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* Default Value: <tt>true</tt>
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* Valid Values: <tt>true</tt>, <tt>false</tt>
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* Changes take effect: When the session is started or restarted.
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* Description: Enables an agent  to suggest new content to knowledge bases.
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====privilege.knowledge-center.can-use====
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* Default Value: <tt>false</tt>
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* Valid Values: <tt>true</tt>, <tt>false</tt>
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* Changes take effect: When the session is started or restarted.
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* Description: Permission to use the Knowledge center. The plugin only loads if the value of this option is set to <tt>true</tt>.
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[[Category:V:HTCC:8.5.2]]

Revision as of 17:11, September 11, 2020

Knowledge Center

Workspace Web Edition provides the following options for managing Knowledge Center:

knowledge-center.auth-active

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server.

knowledge-center.auth-user

  • Default Value: none
  • Valid Values: Valid user ID
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.auth-password

  • Default Value: none
  • Valid Values: Valid password
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.customerId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the contact attribute that is used to match with a customerId.

knowledge-center.kbId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to.

knowledge-center.question

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key.

knowledge-center.sessionId

  • Default Value: none
  • Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction.

knowledge-center.url

  • Default Value: none
  • Valid Values: Valid HTTP URL
  • Changes take effect: When the session is started or restarted.
  • Description: URL of the Knowledge Center cluster. For example, http://host:port/gks-server/v1. Typically, this is the load balancer's URL.

privilege.knowledge-center.can-author

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Enables an agent to suggest new content to knowledge bases.

privilege.knowledge-center.can-use

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Permission to use the Knowledge center. The plugin only loads if the value of this option is set to true.
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