Documentation:HTCC:Dep:InstallingAndDeploying:9.0.0

Deployment of Web Services and Applications in Kubernetes

Warning

• Only a Helm v3 deployment method is supported.
• High Availability (HA) is provided through N+1 architecture.
• Disaster Recovery (DR) – Contact your Genesys representative and the Architecture team for guidance about recommended DR designs.

Prerequisites

For hardware, software, Workspace Web Edition, and Gplus Adapter for Salesforce requirements, refer to Prerequisites. Also, ensure your environment has access to docker.io/library. If internet access is not available, manually load the following public container images to the Docker registry:

• Consul 1.7.2
• Elasticsearch 6.x
• Postgres 11
• Redis 5

Configuring Web Services and Applications

To configure Web Services and Applications, refer to Configuring Web Services and Applications.

Configuring Security

Transport Layer Security (TLS) is available only in Kubernetes-based deployment. For more details, refer to Configuring Security.

Deploying GWS

1. Unpack the installation package (e.g. IP_HTCCDev_9000253b1_ENU_dockerlinux.zip file) and navigate to the ip folder that contains the following files:
   • gws-microservices.tgz
   • exported microservices in tar.gz format (e.g. gws-platform-configuration_9.0.000.42.tar.gz)
2. Unpack the gws-microservices.tgz archive to the /opt/genesys/gws directory.

   mkdir -p /opt/genesys/gws
   tar xvf gws-microservices.tgz -C /opt/genesys/gws

3. Populate Docker images (presented in *.tar.gz format) from the installation package to your corporate docker registry.

   for i in *.tar.gz; do /opt/genesys/gws/kubernetes/bin/push-containers-to-local-registry.sh $i %corporate_registry_address% --push; done

   Important

   This script must be run with Docker-capable privileges and you must log in to your registry before pushing.
4. Edit the following values in the /opt/genesys/gws/kubernetes/parameters.yaml file:

   Variable	Default Value	Description
   DEPLOYMENT_TYPE	ALL	Controls the microservices that will be deployed. ALL - All microservices from the package. CXCONLY - All requirements for CXC.
   REGISTRY		Corporate docker registry, which is accessible from all Kubernetes nodes.
   GWS_DOMAIN	onpremiselab.com	Contact center domain information. Used during post deployment provisioning when POST_DEPLOY_UPDATE is set to true. Note: Contact center domain information must be provided during each Web Services and Applications login in the "Tenant" field.
   LOCATION	/USW2	Location of Configuration Server. Note: The GWS cluster application object (typically named CloudCluster) in the Configuration Database must be configured with a specified location for each connection to Genesys servers, such as Configuration Server, Stat Server, T-Server, and so on. This setting defines which server instance is visible by the GWS node based on its position in the GWS cluster.
   CS_USER	default	Username to connect to Configuration Server.
   CS_PASS	password	Password to connect to Configuration Server.
   CS_APP_NAME	Cloud	Application name to connect to Configuration Server.
   CS_ADDRESS	127.0.0.1	Address of the primary Configuration Server.
   CS_PORT	8888	Port of the primary Configuration Server.
   CS_BACKUP_ADDRESS	127.0.0.1	Address of the backup Configuration Server.
   CS_BACKUP_PORT	8888	Port of the backup Configuration Server.
   CS_TENANT	Environment	Configuration Server's tenant name.
   GWS_REDIRECT_URI	http://onpremiselab.com	Specifies an array by using double quotes and a comma to separate values with no white space in between. Used as part of OAuth authentication flow.
   POSTGRES_PORT	5432	Port of PostgreSQL installation.
   POST_DEPLOY_UPDATE	false	Enables the post deployment procedure that creates the default Genesys environment, contact center, and OAuth client.
   DEPLOY_POSTGRES	false	Enables the PostgreSQL deployment procedure in the same namespace as Web Services and Applications. Note: For lab deployments only.
   POSTGRES_ADDR	postgres	Address of the PostgreSQL installation. Note: If DEPLOY_POSTGRES is set to true, the default value is used.
   POSTGRES_DB	gws_environment	PostgreSQL database name. Note: If DEPLOY_POSTGRES is set to true, the default value is used.
   POSTGRES_USER	gws_env_master	PostgreSQL user, which can be used to connect to database. Note: If DEPLOY_POSTGRES is set to true, the default value is used.
   POSTGRES_PASS	gws_env_password	PostgreSQL user password. Note: If DEPLOY_POSTGRES is set to true, the default value is used.
   DEPLOY_REDIS	false	Enables the Redis cluster deployment procedure in the same namespace as Web Services and Applications. Note: For lab deployments only.
   REDIS_ADDR	redis-cluster	Address of the Redis cluster installation. Note: If DEPLOY_REDIS is set to true, the default value is used.
   REDIS_PORT	6379	Port of the Redis cluster installation.
   DEPLOY_ELASTICSEARCH	false	Enables ElasticSearch cluster deployment procedure in the same namespace as Web Services and Applications. Note: For lab deployments only.
   ELASTICSEARCH	elasticsearch	Address of the Elasticsearch cluster installation. Note: If DEPLOY_ELASTICSEARCH is set to true, the default value is used.
   ELASTICSEARCH_PORT	9200	Port of the Elasticsearch cluster installation.
   entryPoint.internal.service.type	LoadBalancer	Internal endpoint configuration service type for Web Services and Applications.
   entryPoint.internal.service.annotations	{}	Optional internal service endpoint configuration for Web Services and Applications.
   entryPoint.internal.ingress.annotations	{}	Optional internal ingress endpoint configuration annotations for Web Services and Applications.
   entryPoint.internal.ingress.tlsEnable	false	Enables ingress-secured internal endpoint configuration for Web Service and Applications.
   entryPoint.internal.ingress.secretName	gws-secret-int	Internal ingress endpoint configuration secret name for Web Services and Applications.
   entryPoint.internal.ingress.hostName	gws-int.test.com	The hostname, which will be used for internal ingress configuration.
   entryPoint.external.service.type	ClusterIP	External endpoint configuration service type for Web Services and Applications.
   entryPoint.external.service.annotations	{}	Optional external service endpoint configuration for Web Services and Applications.
   entryPoint.external.ingress.annotations	{}	Optional external ingress endpoint configuration annotations for Web Services and Applications.
   entryPoint.external.ingress.tlsEnable	false	Enables ingress secured external endpoint configuration for Web Service and Applications.
   entryPoint.external.ingress.secretName	gws-secret-ext	External ingress endpoint configuration secret name for Web Services and Applications.
   entryPoint.external.ingress.hostName	http://onpremiselab.com	The hostname that will be used for external ingress configuration. Note: If entryPoint.external.ingress.tlsEnable is true, the deployment will be accessible through https://entryPoint.external.ingress.hostName/ui/wwe/, else the deployment will be accessible through http://entryPoint.external.ingress.hostName/ui/wwe/.

5. Navigate to /opt/genesys/gws/kubernetes.
6. Invoke Helm:

   helm install gws gws/ -n gws-service -f gws-versions.yaml -f parameters.yaml

   Where:

   • gws is the name of deployment.
   • gws/ is the helm chart directory.
   • -n gws-service is the Kubernetes namespace name to deploy to.
   • -f gws-versions.yaml is the config file where versions of containers are defined.
   • -f parameters.yaml is the config file where deployment parameters are defined.
7. Wait until the Helm-deployed Web Services and Applications and Kubernetes cluster start all the requested containers.

Verification

Use the following URLs to get the expected versions of the Web Services and Applications components and verify they are correct:

Service	Verification URLs
Authentication Service	http://entryPoint.internal.ingress.hostName/auth/v3/version
Configuration Service	http://entryPoint.internal.ingress.hostName/configuration/v3/version
Environment Service	http://entryPoint.internal.ingress.hostName/environment/v3/version
Data Collector Service	http://entryPoint.internal.ingress.hostName/datacollector/v3/version
Workspace Web Edition	http://entryPoint.external.ingress.hostName/ui/wwe/index.html