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* To associate statistics with activities for use in monitoring interaction and service levels, see [[StatsFrActv|Statistics Configuration for Activities]].
 
* To associate statistics with activities for use in monitoring interaction and service levels, see [[StatsFrActv|Statistics Configuration for Activities]].
  
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Revision as of 11:52, October 2, 2020

Activities

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.



Activities are work items that are tracked and managed using Workforce Management. For example, answering inbound calls, responding to e-mail, completing after-call work, performing scheduled callbacks, and participating in chat sessions.

Important
Some settings might not apply to your contact center.

You must configure activities separately for each site. When you select a site on the Object pane, the activities configured for that location appear in the Activities pane.

In the Activities pane, click an activity to view its properties and edit them.

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