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Latest revision as of 12:23, October 2, 2020
Gplus Adapter (v8) for Salesforce
Contents
Genesys Engage cloud offers two different ways for your Salesforce users to handle contact center interactions seamlessly within Salesforce. Both methods provide a single integrated agent desktop experience that presents complete customer information at a glance to more effectively serve customers in Salesforce.
Gplus Adapter for Salesforce
Available in Salesforce Classic and Salesforce Console, the adapter provides voice and chat functionality, along with Salesforce-specific features such as updating activity history, screen pops, and click-to-dial.
Browser Support
The adapter supports the following web browsers:
- Microsoft Internet Explorer 10 and 11
- Google Chrome 38+
- Firefox 34+
To install and configure Gplus Adapter for Salesforce in your Salesforce environment, complete the procedure explained here.
Agent Desktop in Salesforce Console
Available in Salesforce Console, it provides Salesforce-specific features such as updating activity history, screen pop, and click-to-dial, along with the full Agent Desktop user interface and the following features:
- Voice
- Chat
- Outbound Preview
- Voice and Chat Supervision (monitoring, coaching, barge-in)
Browser Support
Agent Desktop in Salesforce Console supports the following web browsers:
- Microsoft Internet Explorer 11+
- Google Chrome 38+
- Firefox 34+
To deploy Agent Desktop in Salesforce Console, complete the procedure explained here.