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Revision as of 12:27, October 2, 2020
ARS: Select Action
Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Workforce Management in Genesys Engage cloud.
In the Add/Remove Scenario Elements (ARSE) Wizard Select Action screen:
- Select a radio button from the group Actions:
- Add scenario elements—Runs the Select Actions, Select Activities, Filter by Contracts, Add Agents, Add Profile Agents based on real agents, and Add Profiles screens, enabling you to add new activities and/or agents to the scenario.
- Remove agents from scenario—Runs the Remove Agents screen, to remove agents from the scenario.
- Click Next to proceed to the next screen.
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