Documentation:PSAAS:Administrator:ASSoftphone:Public

Genesys Softphone options

Important

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In the Genesys Softphone section of the Contact Center Settings page, you can enable the following options:

• Usage of Genesys Softphone enables the use of Genesys Softphone.
• Can change microphone volume allows the agent to control the volume of their microphone.
• Can change speaker volume allows the agent to control the volume of their speaker.
• Can mute microphone allows the agent to mute and unmute their microphone.
• Can mute speaker allows the agent to mute and unmute their speaker.
• Voice Quality Alarm Threshold specifies the mean opinion score (MOS — a measure of reported network quality ratings) threshold for generating Voice Quality Alarms. The value 0 disables the alarms. The recommended threshold value is 3.5.
• URI specifies the URI of the SIP endpoint.
• Use Headset enables the use of a headset for voice calls.
• Headset name specifies the name of the headset model if Use Headset is enabled.
• Can Use WebRTC - Enables WebRTC in Workspace. Depends on 'Voice - Can Use Voice Channel'.
• Can change speaker volume - Allows an agent to change speaker volume. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
• Can mute microphone - Allows an agent to mute and unmute the microphone. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
• Can mute speaker - Specifies if DTMF is available for WebRTC calls. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
• Can send DTMF - Specifies if DTMF is available for WebRTC calls. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
• Quality request interval - Specifies the voice channel ringing sound-configuration string. It consist of three options:
  • WebRTC Ringtone Type - Set WebRTC call ringing sound. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
  • WebRTC Ringtone Priority - Set WebRTC call ringing priority between different channels. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.
  • WebRTC Ringtone Duration - Set WebRTC call ringing duration. Depends on 'Voice - Can Use Voice Channel' and 'WebRTC - Can Use WebRTC'.