Documentation:PSAAS:Recording:drilldownreport:Public

Drill Down a Report

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

Depending on the type of report, the report results may be in the form of a graph, a histogram, or a table.

You can drill down to the underlying data on which any graphic component is based (graph bars, lines, or table headers).

When you do this, you will be presented with a new report that is based on the data point you clicked on.

Drill down to the underlying data of a report component

• Click the component.

Play back an interaction from a drill-down list

• Under Open, click the icon. The Media Player opens in a new browser window and begins to play back the interaction.

Close the drill-down list and return to the report results

• If the report was displayed in the Edit Report tab click Back at the bottom of the form.
• If the report was opened in a separate window or tab, use the browser's Bold textack button or press Backspace.

Sort the data in a table

• Click the heading of the column by which you want to sort the table.