Documentation:PSAAS:Administrator:MediaNamespace:Public

Media namespace

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Media namespace.

Methods

The Media namespace includes the following methods:

• getMediaList
• setState

getMediaList

Signature	<static> getMediaList() → {Array.<media.Media>}
Description	Get the media attributes.
Returns	Array.<media.Media>

setState

Signature	<static> setState(name, stateOperationName)
Description	Sets the media state.
Parameters	Name Type Description name string The media name. stateOperationName string An operationName from the agent states list. See State.

Type definitions

The Media namespace includes the following object types:

• Media
• State
• Device

Media

Description	Represents the JSON structure of a media.
Type	Object
Properties	Name Type Description name string The media name. state media.State The media state object.

State

Description	Represents the JSON structure of a media state.
Type	Object
Properties	Name Type Description type string The type of operation. Possible values are: LOGOUT READY PARTIAL_READY * NOT_READY NOT_READY_ACTION_CODE NOT_READY_AFTER_CALLWORK NOT_READY_AFTER_CALLWORK_ACTION_CODE DND_ON OUT_OF_SERVICE * LOGOUT_DND_ON * UNKNOWN * displayName string The display name of the state. operationName string The operation name to use with agent.setState and media.setState.

* States that are limited to an event and can't be applied by code

Device

Description	Represents the JSON structure of a media.
Type	Object
Properties	Name Type Description number string The phone number configured for an agent – the physical DN. Note: This property is applicable only for voice data. dynamicPhoneNumber string The dynamic phone number configured for the agent for the session. Note: This property is applicable only for voice data. This property is applicable only when there is an alternate phone number and applicable for the current session only.