salesforce.debug-notifications
Section: crm-adapter
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Specifies whether Gplus Adapter displays all notifications (positive and negative).
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==Expanded troubleshooting notifications== | ==Expanded troubleshooting notifications== | ||
| − | To troubleshoot Salesforce Client API '''saveLog()''' method errors, Gplus Adapter can display | + | To troubleshoot Salesforce Client API '''saveLog()''' method errors, Gplus Adapter can display notifications. When you see '''saveLog()''' method errors, you should validate your Salesforce configuration, and make sure that interaction userData matches your Salesforce configuration. |
The following are examples of Salesforce error notifications when the Salesforce '''saveLog()''' method is called:<ul> | The following are examples of Salesforce error notifications when the Salesforce '''saveLog()''' method is called:<ul> | ||
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</li> | </li> | ||
</ul> | </ul> | ||
| − | |||
| − | + | To configure troubleshooting and confirmation notifications, in the '''Agent Annex''' or '''Agent Group Annex''', create the {{Optionslink|link=Options:Genesys_Web_Services:crm-adapter:salesforce-debug-notifications}} key in the '''crm-adapter''' section and set the value to '''true'''. | |
[[Category:V:HTCC:9.0.0DRAFT]] | [[Category:V:HTCC:9.0.0DRAFT]] | ||
Revision as of 19:05, December 9, 2020
Troubleshooting Gplus Adapter Integration with Salesforce
If you are having issues with Gplus Adapter integration with Salesforce, you can try some of these solutions.
Expanded troubleshooting notifications
To troubleshoot Salesforce Client API saveLog() method errors, Gplus Adapter can display notifications. When you see saveLog() method errors, you should validate your Salesforce configuration, and make sure that interaction userData matches your Salesforce configuration.
The following are examples of Salesforce error notifications when the Salesforce saveLog() method is called:
The field does not exist in Salesforce object.
When interaction userData type does not match Salesforce object custom field data type.
Salesforce validation rule for the Task object does not match the expected result.
To configure troubleshooting and confirmation notifications, in the Agent Annex or Agent Group Annex, create the salesforce.debug-notifications key in the crm-adapter section and set the value to true.