Revision as of 07:07, August 2, 2021

Gplus Adapter for Service Now

Important

Not all changes listed below may pertain to your deployment.

Recording handling buttons (start, stop, pause recording) are no longer hidden when active recording is set for an agent’s management.
The Adapter no longer hangs if the agent was configured with non-voice channels.

There are currently no known issues.

Configurable Screen pop
- Allows to screen pop on any ServiceNow entity
ClickToDial from ServiceNow:
- Start outbound call from phone fields (example: start call from Contact business number)
- Start outbound call from reference fields (example: start call from “caller” field or Incident)
- Customizable screen pop
Single pane desktop user experience
- Agent Status Management
- Agent Performance Tracker
- Inbound Voice
Inbound toast alert
Supports ServiceNow Agent Workspace View

@@ Line 17: / Line 17: @@
 ===Resolved Issues===
-There are currently no resolved issues.
+*Recording handling buttons (start, stop, pause recording) are no longer hidden when active recording is set for an agent’s management.
+*The Adapter no longer hangs if the agent was configured with non-voice channels.
 ===Known Issues===