Documentation:HTCC:API:Welcome:8.5.2

Web Services API Reference 8.5.2

==RESTRICTED==

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.

Welcome to the Workspace Web Edition & Web Services API Reference. The API Reference covers all the resources and methods available through the Web Services API Reference. Each subcategory presents information about relevant operations, related resources, Request parameters and Return values.

General

• Overview
• Request Parameters
• Return Values
• Subresources
• Filtering
• Features
• Services

Voice API

• Overview
• Calls
• Call Forwarding
• Conferences and Transfers
• Attached Call Data

Voice API - Other

• Devices
• Agent State
• Supervisor Activities
• Call Recording
• Session Management

Multimedia API

• Chat
• Email
• Facebook
• Twitter
• Workbins

Channels API

• Query Agent State
• Set Agent State Across All Channels
• Set Agent State For A Particular Channel
• CometD Notifications

Provisioning API

• AgentStateOperations
• Devices API
• Features
• Queues API
• Skills API
• Users API

Contacts API

• Contacts Attributes
• Contacts operations
• Examples

Settings API

• Setting

Statistics API