Documentation:HTCC:API:ChatSend:8.5.2DRAFT

SendMessage

This operation is part of the Chat API section of the Web Services API.

Overview

This operation is performed when an agent sends a message to other chat participants.

Request URL	/api/v2/me/chats/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SendMessage
text	Text to send to customer
messageType	Defines the message type
treatAs	Specifies how the message should be treated: Normal or System

Sample

HTTP Request

POST on /me/chats/{id}

{
  "operationName":"SendMessage",
  "text":string-representation-of-text,
  "messageType":"Greeting"
}

HTTP Response

{
  "statusCode": 0
}

For details on the statusCode value, please refer to the All Methods sub-section of the Return Values page.

Notification

Here are the list of notifications received after send new message

Notification with new message

{
   "messages": [
       {
           "index": 3,
           "from": {
               "nickname": "TestName",
               "type": "Agent",
               "participantId": "007352CE72D50290"
           },
           "messageType": "Greeting",
           "text": "How may I help you?",
           "visibility": "All",
           "timestamp": "2014-01-09 11:58:12.035+0200",
           "type": "Text",
           "timestampSeconds": 1389261492035L
       }
   ],
   "notificationType": "NewMessages",
   "messageType": "MessageLogUpdated",
   "chatUri": "http://localhost:8080/api/v2/chats/0000Wa9CAM6W00FN"
}