| Line 25: | Line 25: | ||
| SetInFocus | | SetInFocus | ||
|- | |- | ||
| − | | | + | | inFocus |
| Boolean parameter '''true''' or '''false''' | | Boolean parameter '''true''' or '''false''' | ||
|} | |} | ||
| Line 36: | Line 36: | ||
{ | { | ||
"operationName": "SetInFocus", | "operationName": "SetInFocus", | ||
| − | " | + | "inFocus": [true or false] |
} | } | ||
</pre> | </pre> | ||
Latest revision as of 16:28, September 28, 2021
Workitem SetInFocus
This operation is part of the Workitem API section of the Web Services API.
Overview
This request will set the focus parameter for the interaction. This is useful if an agent is handling more than one interaction and will aid in the proper reporting of time spent on each interaction.
| Request URL | /api/v2/me/workitems/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetInFocus |
| inFocus | Boolean parameter true or false |
Sample
Request
POST api/v2/me/workitems/0071023821aec011
{
"operationName": "SetInFocus",
"inFocus": [true or false]
}
Response
{
"statusCode": 0,
}
This page was last edited on September 28, 2021, at 16:28.
Comments or questions about this documentation? Contact us for support!